BayNova

ServiceNow Business Process Consultant

BayNova Arlington, VA
BayNova

ServiceNow Business Process Consultant

BayNova Arlington, VA
3 months ago 155 applicants

See who BayNova has hired for this role

BayNova is seeking a ServiceNow Business Process Consultant to join our team for an exciting project supporting a long-term federal government contract.

Key Responsibilities:

  • Consultation and Requirements Gathering:
  • Engage with clients to understand their business needs, goals, and challenges
  • Conduct workshops and interviews to gather requirements and identify process improvement opportunities
  • Analyze existing processes and workflows to identify gaps and areas for optimization
  • Solution Design and Configuration:
  • Utilize your deep knowledge of the ServiceNow platform to design and configure solutions that align with client requirements
  • Develop and document process workflows, system integrations, data structures, and user interfaces
  • Collaborate with technical teams to ensure the successful implementation of designed solutions
  • Process Optimization and Improvement:
  • Identify and recommend process improvements and automation opportunities using ServiceNow features and functionalities
  • Work closely with clients to streamline and standardize their business processes
  • Provide guidance on industry best practices and leverage ServiceNow's capabilities to drive efficiency and effectiveness
  • Stakeholder Management and Collaboration:
  • Collaborate with business stakeholders, process owners, and technical teams to ensure a thorough understanding of requirements and alignment on solution designs
  • Communicate effectively with stakeholders at all levels to provide project updates, manage expectations, and address concerns
  • Foster strong working relationships and serve as a trusted advisor to clients
  • Training and Knowledge Transfer:
  • Conduct training sessions and workshops to educate clients on ServiceNow functionality and best practices
  • Create and maintain documentation, user guides, and training materials to support ongoing knowledge transfer

Qualifications:

  • ServiceNow certifications required: Certified System Administrator (CSA) & Certified Implementation Specialist – IT Service Management (CIS-ITSM). ServiceNow certifications, such as CIS – Project Portfolio Management (CIS-PPM) and CIS – Human Resources (CIS-HR), are highly desirable
  • At least 4 years’ experience working with the ServiceNow platform, including expertise in configuring workflows, service catalog, and reporting
  • In-depth understanding of ServiceNow IT service management (ITSM) processes, IT operations, and related industry frameworks (e.g., ITIL)
  • Familiarity with ServiceNow modules, such as IT Asset Management (ITAM), IT Business Management (ITBM/SPM), Project Portfolio Management (PPM), or Human Resources (HR), is a plus
  • Demonstrated ability to gather requirements, analyze complex business processes, and design solutions that meet client needs
  • Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders at all levels of an organization
  • Strong problem-solving and critical-thinking skills, with the ability to identify issues, propose solutions, and drive process improvements
  • Experience in business process consulting or process improvement projects is advantageous

Citizenship or Work Authorization Required: US Citizen or Green Card holder with 3+ years' residency

Preferred Education & Experience: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Relevant work experience may be considered in lieu of a degree.

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  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Internet Publishing

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