REPORTS TO: Rental Shop Manager and Assistant Manager
Summary
The Ski Rental/ Adventure Center Supervisor assists in the day-to-day operations of the Ski Rental Shop in winter and Discovery Ridge Adventure Center in summer in conjunction with the Manager and Assistant Manager. The applicant must be able to lead and motivate a large staff of inexperienced and temporary employees. Some equipment certification is required. Supervisors will fill in attendant positions if business and staffing levels require.
ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:
Assists Managers in training and appraising performance of seasonal staff.
Responsible for assigning and directing work of seasonal staff.
Greet customers in a friendly manner.
Addresses and resolves complaints from guests and employees relating to daily operations.
Supervises and assists with:
Winter: front check-in, boot fitting, equipment setup and equipment dispatch and return.
Responsible for solving guest locker issues in Winter
Oversees Ski repair shops daily deposit.
Delegates and assigns tasks in the role of Manager on duty; including but not limited to staff line up, daily 5 min meeting, area clean up, accident investigation, assigning lunch breaks and adjusting for days business levels including staffing and back stock equipment.
Adhere to department uniform and grooming standards for self and direct reports.
Must follow policies and procedures outlined in the Wintergreen Handbook.
Must be able to take on additional assignments and tasks assigned by the manager.
MINIMUM QUALIFICATIONS: Knowledge of:
Ski rental shop operations and outdoor activities knowledge helpful.
Prior supervisory experience is highly desirable.
Skill & Abilities in:
Applicants should have the leadership qualities and motivational skills necessary to effectively manage and motivate a large staff of inexperienced, temporary employees.
The ability and energy to work long shifts, and weekends and holidays is required.
Prior knowledge of ski or resort industries is a plus.
Must be 18 years or older.
Excellent oral communication skills
Possess strong customer service skills.
Enjoy working with the general public.
Ability to work independently and as a team.
Present a neat and positive image along with a professional appearance.
Possess critical thinking skills.
Possess computer skills including the ability to quickly learn new computer programs; experience with point-of-sale programs a plus.
Easily adapt to change.
Education, Training and Experience Guidelines:
High school diploma OR GED.
License And Certification Requirement(s)
Must possess a valid, unrestricted Virginia driver’s license.
Physical Demands And Working Environment
Candidates must be able to stand for 8-10 hours, and able to occasionally lift up to 60 pounds.
Candidates will be required to work nights and weekends
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.
Benefits Of Working At Wintergreen
Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan) . Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services, and products.
We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia .
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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