We’re looking for a Customer Success Engineer to drive the success of Procore’s SMB customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful Customer Success Engineer on the SMB Team, you’re solely responsible for post-sales implementation success and long term adoption of a shared book of business. You’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.
This role can be based remotely from a US location or in our Carpinteria, CA, New York City, or Austin, TX office. We’re looking for candidates to join our team immediately!
What You’ll Do:
Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
Drive in product demonstrations and coordinate multiple technical resources, both internal and external
Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
Foster a positive team culture by supporting and mentoring your fellow Procorians
Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
Develop a mastery of Procore’s products, professional services, and industry best practices
Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices
What we’re looking for:
A passion for construction and technology
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
2+ years of Customer Success, Professional Services, Technical Pre-Sales experience
2+ years of Construction industry expertise preferred
Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
A positive energy source in a fast-paced, diverse, forward-looking environment.
Additional Information
Base Pay Range $64,000 - $88,000 plus commission for an estimated on-target earnings of $80,000 - $110,000. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
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Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development
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