Prepared Hero is an innovative DTC ecommerce brand dedicated to equipping individuals with high-quality, reliable products for unexpected situations. Our range extends across various categories, ensuring our customers are prepared and confident to face any unforeseen circumstances in their daily lives.
As a trailblazer in the industry, Prepared Hero is committed to providing a seamless, user-friendly shopping experience, ensuring our customers have easy access to our life-saving and convenient products. We stand for readiness, quality, and a customer-centric approach, promising peace of mind and preparedness. Our mission goes beyond transactions; we aim to educate and empower communities to be their own heroes.
About The Role
We are seeking a dedicated and enthusiastic Social Media Community Coordinator to join our team. This role involves responding to comments, addressing both customer service inquiries and engaging with our community through fun and interactive responses. The ideal candidate will be able to craft and implement a comprehensive community strategy, create insightful reports based on comment analysis, and assist the Social Media Manager as needed. Strong communication skills, a deep understanding of social media platforms, sense of humor, and the ability to foster positive interactions are essential for success in this role.
Requirements
What you will do:
Respond to Comments and Inquiries:
Address customer service questions and concerns promptly
Engage with the community through fun and interactive responses
Community Strategy Development:
Craft and implement strategies to foster a vibrant and engaged community
Monitor and evaluate the effectiveness of community strategies and make adjustments as needed
Report Generation and Analysis:
Create detailed reports based on community interactions and comments to be shared with cross functional teams
Analyze feedback and trends to inform content and strategy improvements
Support to Social Media Manager:
Assist the social media manager with various tasks and projects
Collaborate on larger social media campaigns and initiatives
Community Monitoring:
Keep an eye on social media channels for emerging trends and issues
Ensure that the community guidelines and policies are adhered to
Engagement Activities:
Work with the Social Media Manager to organize and manage online events, polls, and contests to boost community engagement
Promote a positive and inclusive community environment
Cross-Platform Interaction:
Ensure consistent brand voice and community engagement across multiple social media platforms
Coordinate with other team members to align community activities with broader marketing efforts
What we are looking for:
Experience:
Proven experience in community management, social media coordination, or a related role
Experience with major social media platforms (Facebook, Instagram, Twitter, TikTok, etc.)
Skills:
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to engage and build relationships with diverse online communities
Proficiency in social media management tools (e.g., Hootsuite, Sprout)
Copy writing skills are a plus
Sense of humor
Analytical skills to interpret social media metrics and insights
Knowledge:
Understanding of social media algorithms, trends, and best practices
Familiarity with customer service principles and practices
Knowledge of SEO and content optimization is a plus
Education:
Bachelor's degree in Marketing, Communications, Public Relations, or a related field preferred
Personal Attributes:
Creative thinker with the ability to generate engaging ideas
Highly organized with the ability to manage multiple tasks and projects simultaneously
Proactive and self-motivated, with a strong attention to detail
Ability to work collaboratively in a team environment and adapt to fast-paced changes
Additional Requirements:
Passion for the brand and an understanding of its mission and values
Benefits
Benefits
Base salary range of $48,000-$53,000 with flexibility depending on background and experience;
Comprehensive medical insurance reimbursement package for medical, dental, and vision
Unlimited/PTO + Regional Holiday time off
End-of-year bonus;
401k + company match
Wellness & workspace budget;
Fully remote position with flexible working schedule
Seniority level
Associate
Employment type
Full-time
Job function
Marketing
Industries
Non-profit Organizations and Primary and Secondary Education
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