Senior Claims Advocate
Safety & Insurance at Uber is dedicated to keeping people safe on the road. The Safety & Insurance team sits at the core of Uber's business. We're working to redefine what safety on the road means on a global scale. On the Insurance team, we anticipate and minimize risks. We're ready to respond should things go wrong for riders, drivers, and the company.
About The Role
The Senior Claims Advocate demonstrates a high level of technical proficiency in insurance claims to ensure proper action by insurance partners, while also providing feedback and answering inquiries. They engage with stakeholders to resolve high-severity matters, participate in carrier work product oversight, and analyze data to identify trends affecting claim outcomes. With limited direction, this individual will review and analyze complex claim notifications, ensuring correct practices by insurance partners. Additionally, they will play a key role in continuous improvement initiatives to enhance overall claims management efficiency.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. Are you ready to Uber On?!
What You'll Do
About The Role
The Senior Claims Advocate demonstrates a high level of technical proficiency in insurance claims to ensure proper action by insurance partners, while also providing feedback and answering inquiries. They engage with stakeholders to resolve high-severity matters, participate in carrier work product oversight, and analyze data to identify trends affecting claim outcomes. With limited direction, this individual will review and analyze complex claim notifications, ensuring correct practices by insurance partners. Additionally, they will play a key role in continuous improvement initiatives to enhance overall claims management efficiency.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. Are you ready to Uber On?!
What You'll Do
- Consult and collaborate with insurance carriers managing some of the most severe claims on Uber's commercial Auto policies in the US & Canada.
- Work with the team to ensure operational excellence, quality claims management and the delivery of superior customer service.
- Maintains a working relationship with Uber's Internal Safety and Insurance Legal partners and be responsive to various questions with respect to any on-going claims issues, as well as collaborative on resolution strategies
- Utilizes data and analytics to assess carrier performance and develop strategies for improvement.
- Leverage insurance knowledge and communication skills to support claim resolution strategies and respond to time-sensitive demands, summons, complaints, and legal inquiries, ensuring proper distribution for handling.
- 4+ years of insurance claims experience preferably in commercial auto or general liability claims
- Strong technical claims background, experience with complex coverage matters, litigated matters and large loss exposures.
- Bachelor's degree required
- Prior management experience
- Proficient skills with Google Workspace Tools, Tableau, Jira and other relevant online tools
- Easy adaptation to changing situations, requirements or priorities
- Prior experience working for Gig Economy company in Claims/Risk Management
- Excellent verbal and written communication skills and the ability to create presentations for diverse audiences
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Finance and Sales -
Industries
Internet Marketplace Platforms
Referrals increase your chances of interviewing at Uber by 2x
See who you knowGet notified about new Senior Claims Consultant jobs in Chicago, IL.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Care Representative
Customer Care Representative
-
Customer Care Representative
Customer Care Representative
-
Remote Customer Support Agent
Remote Customer Support Agent
-
Customer Service Representative
Customer Service Representative
-
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
-
Customer Service Representative
Customer Service Representative
-
Customer Solutions Representative
Customer Solutions Representative
-
Customer Service Representative
Customer Service Representative
-
Customer Experience Representative, Platinum Desk
Customer Experience Representative, Platinum Desk
-
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More