Sr. Collections Specialist

We are looking for a Sr. Collections Specialist to be a part of our World Headquarters team. This critical role focuses on optimizing cash flow by ensuring the prompt collection of clients’ accounts receivable. Key responsibilities include resolving disputes and maintaining a high level of research, negotiation, and critical thinking skills. If you thrive in a fast-paced, high-energy environment and have a knack for investigative work, this could be the perfect opportunity for you.

A day in the life!

You will be responsible for the following:

• Management of a fluid portfolio of balances at various stages of delinquency
• Direct contact with clients via phone and or email
• Fact finding in order to surface, identify, and drive issues toward resolution
• Working with a variety of teammates and stakeholders throughout the organization to resolve complex issues impeding payment
• Collaborating with teammates to continually refine and improve processes and procedures
• Providing a superior level of service to all clients (internal and external)
  
  

Do you have what it takes?

Required Qualifications:

• GED/high school diploma
• 2-4 years of relevant work experience
• Superior written and verbal communication skills in the context of a professional setting
• Fully competent in MS Office programs
  
  

Do you stand above the rest?

Preferred Qualifications:

• Familiarity with cloud-based ERPs (Oracle, Salesforce, etc.)
• Collections experience with SaaS, particularly in Healthcare Technology sector
• Previous experience within a professional service firm
• Adaptable and flexible with the ability to accept, create and manage change
  
  

Additional job expectations applicable to this position include:

• Willingness to work additional or irregular hours as needed
• Working in accordance with corporate and organizational security policies and procedures
• Performing other responsibilities as assigned
  
  

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year