Sr. Operations Incident Manager II

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

Cruise is looking for a Sr. Operations Incident Manager II to join our Operations Control Center (OCC) in Scottsdale, Arizona. The OCC assures safety in every stage of operation, including closed-course testing, on-road testing, and commercial driverless services. In this position, you will serve as a crisis manager, leading the resolution of complex and high-stakes incidents involving our autonomous vehicles. Your role is essential in ensuring the safety, reliability, and performance of our autonomous vehicle fleet. You will use your technical expertise and influential cross-functional abilities to drive swift and effective resolution, collaborating with diverse teams across the organization.

This onsite role will follow a swing shift schedule (Sunday-Wednesday; 3:00pm-1:00am MST [four ten hour shifts]; strict requirement). If you're interested in shaping the future of transportation, let's chat!

What You'll Be Doing

• Crisis Management: Lead the response to critical incidents involving autonomous vehicles, ensuring rapid and effective resolution to minimize impact on operations and safety
• Technical Expertise: Partner with technical experts to support the diagnosis and troubleshooting of complex issues related to autonomous vehicle systems, including software, hardware, and network components
• Cross-Functional Collaboration: Work closely with engineering, operations, safety, legal, communication, and executive teams to coordinate incident response efforts, ensuring alignment and effective communication across all team members
• Process Improvement: Continuously enhance incident management processes, tools, and best practices to improve response times, communication, and overall effectiveness
• Incident Documentation: Maintain detailed and accurate records of incidents, response actions, and resolutions, ensuring comprehensive documentation for future reference and analysis
• Communication: Serve as the primary point of contact for team members during incidents, providing timely updates and managing expectations effectively
• Training and Mentorship: Mentor and train junior incident managers and cross-functional team members, fostering a culture of continuous learning and improvement within the team
• Performance Metrics: Track and report on key performance indicators related to incident management, using data to drive improvements
  
  

What You Must Have

• Bachelor’s degree or equivalent work experience
• 7+ years of experience in incident management, crisis management, or a related field, with a strong focus on technical incident resolution and program management
• Exceptional technical proficiency with proven experience in a highly technical industry
• Strong leadership skills with the ability to influence and drive cross-functional teams in high-pressure situations
• Outstanding communication skills, both verbal and written, with the ability to convey complex technical information to diverse audiences
• Ability to work on-call in a fast-paced, dynamic environment, managing multiple priorities and deadlines
  
  

BONUS POINTS!

• Military, special operations, or front-line EMS experience
• Certification in PMP, NIMS/ICS, FEMA or other relevant frameworks
  
  

The salary range for this position is $86,600 - $127,300. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

Why Cruise?

Our Benefits Are Here To Support The Whole You

• Competitive salary and benefits
• Medical / dental / vision, Life and AD&D
• Subsidized mental health benefits
• Paid time off and holidays
• Paid parental, medical, family care, and military leave of absence
• 401(k) Cruise matching program
• Fertility benefits
• Dependent Care Flexible Spending Account
• Flexible Spending Account & Health Saving Account
• Perks Wallet program for benefits/perks
• Pre-tax Commuter benefit plan for local employees
• CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).
  
  

We’re Integrated

• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  
  

We’re Funded

• GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  
  

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. Know Your Rights: Workplace Discrimination is Illegal

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.

No Application Deadline