6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.
We want 6sense to be the best chapter of your career.
Responsibilities & Accountabilities
Operational Excellence
Oversee the day-to-day operations of the PS team, ensuring all processes are running smoothly and efficiently (includes PS Bookings FC/A, Revenue FC/A, P&L, HC, Project Resourcing, Portfolio Health, Comp and supporting metrics/processes)
Develop and standardize PS processes to ensure consistency and scalability
Identify opportunities for process enhancements and implement best practices to increase efficiency and effectiveness within the team
Establish and enforce quality standards for all PS deliverables, ensuring customer satisfaction
Create and maintain documentation across PSOps and contribute to broader initiatives
Lead strategic initiatives and programs using project management methodologies to improve customer onboarding and adoption
Partner with Analytics to develop and track KPIs to measure the effectiveness of customer success efforts
Report on performance metrics to leadership and provide recommendations for improvement
Support SVP, Professional Services and Senior Director, CS Ops to partner across GTM Ops to deliver world class end customer experiences
Partner with FP&A on annual planning exercise
Tool and System Management
Oversee the tools and systems used by the PS team, ensuring they are effectively supporting operational needs
Support the selection, implementation, and management of PSA tools (e.g. Kantata) and technologies
Ensure seamless integration of tools with other systems (e.g. Salesforce, support systems)
Support PS on delivery of Kantata roadmap and milestone management
Support successful delivery of PSOps workflow via project management software (e.g. Asana)
Data Management and Analytics
Partner with Analytics to manage and analyze customer data to provide actionable insights and support decision-making
Develop and maintain dashboards and reports to track key performance metrics, providing actionable insights to the PS leadership
Resource Management
Assist with management of resource allocation to ensure optimal utilization of the PS team and timely delivery of client projects
Budget Management
Support with the monitoring and management of the PS budget, ensuring projects are delivered within scope and budget constraints
Case Management
Triage, manage and complete cases in GTM case workflow
Provide guidance and oversight to PSOps Analyst
Training and Support
Partner with Enablement on training and support to the PS team on tools, processes, and best practices
Support execution of the Enablement calendar
Performance Measurements
Successful delivery of declared strategic initiatives and programs
Effective collaboration with other departments, as evidenced by successful joint initiatives and feedback from stakeholders
Consistency in following standardized processes and adoption of best practices across the team
Accuracy and relevance of data and insights provided to the PS team and leadership
Effective guidance to PSOps Analyst, as evidenced by feedback
SLA adherence on GTM cases and increased productivity of the PS team
Educational & Experience Requirements
Bachelor's degree in business, Operations Management, or a related field
3+ years' experience in PS Operations or a similar role in a B2B SaaS company
Proven track record of managing and optimizing PS processes and tools
Demonstrated ability to drive strategic initiatives and programs
Proficiency with PSA tools and technologies (e.g. Kantata, Certinia, FinancialForce). Admin experience or desire to develop experience
Experience in data analysis and reporting, with proficiency in CRM systems (e.g. Salesforce) and data visualization tools (e.g. Tableau)
Competencies & Behaviors
Possesses an understanding of 6sense operations and how PS plays a role
Deep understanding of professional services operations, including best practices for process optimization and resource management
Strong analytical and problem-solving skills with the ability to translate data into actionable insights
Flexibility and willingness to adapt to changing priorities and new responsibilities
Proactive self-starter, identifying opportunities for improvement and driving initiatives forward
Ability to maintain and optimize efficient processes with high level of accuracy and attention to detail
Effective clear and concise communication style geared toward navigating fast-paced environment
Proven ability to work collaboratively with cross-functional teams and build strong relationships
Base Salary Range: $101,840 to $149,366. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO).
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Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development
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