The Stihl Department Head & Mechanic position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. This person will be responsible for repairing Stihl brand equipment for customers.
Essential Functions:
Provide excellent service to customers.
Treat all team members, vendors, and customers with courtesy and respect
Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assist with loading products, answering inquiries, etc
Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions
Responsible for making sure all products in the department are stocked properly
Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork
Complete cycle counts as required
Update prices as assigned
Troubleshoot equipment issues using provided Stihl diagnostic equipment and mechanical knowledge
Perform preventive and corrective maintenance on equipment
Maintain status list of items being worked on, hours spent doing repair, parts that have been ordered, customers that have been contacted to pick up finished equipment
Order parts as needed to complete Stihl equipment repairs
Maintain accurate inventory of repair parts
Communicate with customers regarding the time frame, costs, and scope of equipment repairs
Ensure customers are being charged appropriately for the parts cost and hours spent doing repair
Opening and closing store as assigned
Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal
Always continue to make customers a priority while working your department
Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management
Help out in other departments as necessary
Follow all company policies and procedures
Other duties as assigned
Supervisory Responsibility: This position does not manage any direct employees.
Work Competencies:
Strong mechanical skills
Excellent customer service
Good organizational skills
Proficient with computer skills
Physical Demands:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
Prolonged periods of standing and walking throughout the day
Must be able to lift up to 20 lbs at times
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work vary. Must be available to work days, evenings and weekends.
Required Education and Experience:
High School Diploma or GED
2+ years of customer service experience
1+ years of retail job experience
Stihl Equipment Certification (Bronze, Silver, Gold) preferred but not required.We will help obtain certification
Benefits Provided:
Medical Insurance
Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401k plan with employer contribution
Free $25k Life Insurance Coverage
Employee discount
PTO time
Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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