Supervisor, Operations
Supervisor, Operations
Raymond James
St Petersburg, FL
See who Raymond James has hired for this role
Investment Central, a specialized department at the Raymond James home office, provides exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. As a licensed Supervisor, you will lead a team of Associates, focusing on delivering a Service 1st client experience. Your responsibilities include supervisory skills, client experience management, training, staffing, collaboration, and more.
Essential Duties And Responsibilities
- Supervisory Skills: Demonstrate well-rounded leadership qualities and supervisory skills coupled with a mastery of brokerage operations.
- Client Experience: Ensure teams you lead deliver a positive Service 1st experience by monitoring interactions with clients and utilizing metrics to manage workflows.
- Training and Education : Be the primary point of contact for onboarding new Associates and provide ongoing training to refine client interactions.
- Staffing : Confirm day-to-day call center staffing is adequate to respond to call volumes.
- Human Resources : Manage your team in accordance with Raymond James’ Human Resources policies and procedures.
- Collaboration: Partner with other home office departments to resolve client account issues and improve operational processes.
- Escalation Point of Contact: Respond to and resolve escalated situations.
- Inbound Calls: Serve as an additional resource in the call center during high call volumes.
- Trade Execution: Execute client-directed trades across various product types (equities, mutual funds, options, fixed income, and alternative investments).
- Proactive Communication: Reach out to clients to address important account matters and conduct routine follow up as needed.
- Transaction Processing: Handle client-directed transactions such as ACH transfers, wire transactions, and journal requests regularly.
- Account Management: Manage a diverse range of accounts, including trust, estate, and entity accounts.
- Ethics & Compliance: Maintain a high level of integrity and adhere to Raymond James' Code of Business Conduct & Ethics.
- Risk Mitigation: Work with branch and firm resources to mitigate risks.
- Progress Reporting: Provide regular updates to senior management regarding team performance and challenges.
- Process Documentation: Develop and Document branch processes into Standard Operating Procedures.
Knowledge, Skills, and Abilities:
Knowledge of:
- Human Resources: understanding how to interpret and apply Raymond James’ Human Resources policies to the team you manage.
- Call Center Best Practices: including how to handle difficult calls, proper call authentication procedures, and etiquette.
- Multiple Account Types: including but not limited to standard individual and joint accounts, trust accounts, estate accounts, qualified accounts, beneficiary IRAs, entity accounts, usufruct accounts, 529 accounts, etc.
- Securities Trading: Advanced knowledge of trading stocks, options, mutual funds, bonds, fixed income investments, UITs, Closed End Funds, and a familiarity of alternative investments.
- Inheritance Case processing: Familiarity with industry inheritance practices and ability to adapt Raymond James’ policies.
- Interpreting and applying policies and procedures
- Establishing operational objectives
- Implementing processes and procedures for efficient and timely workflow
- Promoting effective coordination between work groups
- Preparing operational budgets
- Learn the concepts, principles and practices of assigned functional area
- Plan, assign, monitor, review, evaluate and supervise the work of others
- Coach and mentor others
- Identify training needs and develop subordinates
- Balance conflicting resource and priority demands
- Partner with other functional areas to accomplish objectives
- Facilitate meetings, ensuring that all viewpoints, ideas and problems areaddressed
- Incorporate needs, wants and goals from different business unit perspectives into operational processes
- Communicate effectively, both orally and in writing
- Work independently as well as collaboratively within a team environment
- Lead others in providing a high level of customer service
- Establish and maintain effective working relationships at all levels of the organization
- Bachelor's degree in a related field or an equivalent combination of education and work experience.
- Three (3) or more years’ experience in financial services / operations including one (1) year as team lead or leadership experience in a financial or service organization.
- SIE required provided that an exemption or grandfathering cannot be applied.
- Series 7 and 63/65 or 66 Required.
- Series 9, 10 and 24 preferred.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
Job :
Operations
Primary Location :
US-FL-St. Petersburg-Saint Petersburg
Organization :
Private Client Group
Schedule :
Full-time
Shift :
Day Job
Travel :
Yes, 10 % of the Time
Eligible for Discretionary Bonus :
Yes
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Financial Services
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