Support Engineer III
Job Title – Support Engineer III
Duration – 5 Months
Location – Austin, TX (Hybrid 3 days a week)
Job Description
We are seeking an exceptional Support Engineer to work in our Security Issues Management team. Our teams build and support scalable security solutions that help builders maintain secure systems.
Key Job Responsibilities
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
Duration – 5 Months
Location – Austin, TX (Hybrid 3 days a week)
Job Description
We are seeking an exceptional Support Engineer to work in our Security Issues Management team. Our teams build and support scalable security solutions that help builders maintain secure systems.
Key Job Responsibilities
- Act as the first point-of-contact to our builders and help them address issues encountered through the use of our security tools
- Develop and maintain team-related application security metrics and customer-facing documentation
- Troubleshoot any team-owned infrastructure issues and help determine root cause
- Support a suite of internally developed analysis tools
- Looking at support tickets in the queue and responding to the customers.
- 80% of tickets will be pretty standard, 20% would be more advanced and require more digging/troubleshooting.
- Will need to understand code to follow SOP’s and create customized JSON payload.
- 2+ years of software development, or 2+ years of technical support experience would be preferred
- Bachelor's degree in computer science or equivalent.
- Experience scripting in modern program languages: JAVA and Python required.
- Experience troubleshooting and debugging technical systems
- Experience with REST API web services, XML, JSON
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Technical support background.
- Scripting exp
- Scripting experience with Java and Python
- Experience with REST API web services, XML, JSON
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
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