Support Technician II
Support Technician II
Nucentric Solutions
Charlotte, NC
See who Nucentric Solutions has hired for this role
The Support Technician II (ST2) will deliver Level 2 remote and on-site technical support to our clients. The ST2 will work closely with the Level 1 Support & Systems Engineering team to make sure that client requests are resolved in a timely manner and clients are kept informed of progress and status of their requests. ST2 will use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management in delivery of managed services. The ST2 will also assist the SE team with pre-staging hardware. ST2 will perform deployments and work with our professional services team to assist on core infrastructure projects, desktop migrations, wireless installs, etc.
Job Requirements
- Strong proficiency in supporting Windows desktop OS’s
- Intermediate knowledge of small business networking concepts is required (Active Directory, VPN’s, firewall, routers, TCP/IP, etc)
- Completed industry training is a plus (MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+, etc.)
- Previous experience supporting desktop pc users in a Help Desk role is preferred.
- Previous hands-on experience with desktop migrations is preferred.
- Employer paid health insurance
- Retirement plan with employer matching contributions
- Long and short-term disability
- 24/7 Telehealth
- Life Insurance
- Cell phone & car allowance
- Paid holidays
- PTO (Vacation/Sick Leave)
- Quarterly performance-based team bonuses
- Training benefit - allotted training time given during work week, qualified certs paid for
Nucentric Solutions is a leading provider of managed network services in the Charlotte and surrounding area since 2002.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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