SVP, Operations Management
SVP, Operations Management
Banc of California
Phoenix, AZ
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Job Summary
The SVP, Operations Management role of the HOA Department will lead and oversee the strategic direction, operations and financial performance of the HOA division. This role requires a dynamic leader with a deep understanding of HOA management, banking operations, and customer service excellence. The SVP, Operations Management team member will ensure the quality delivery of high-quality services to HOA clients, drive growth, and maintain compliance with all relevant regulations.
Responsibilities
- Develop and implement the strategic plan for the HOA department in alignment with the Bank’s overall goals and objectives.
- Identify market opportunities and drive initiatives to expand the department’s client base and service offerings.
- Oversee daily operations of the HOA department, ensuring efficient processes and high-quality service delivery.
- Manage the development, implementation and continuous improvement of policies, procedures and systems.
- Develop and manage the department’s budget, ensuring financial targets are met.
- Monitor financial performance, analyze variances and implement corrective actions as needed.
- Lead, mentor, and develop a high-performing team, fostering a culture of excellence and continuous improvement.
- Set performance goals, conduct regular evaluations, and provide coaching and progressional development opportunities.
- Ensure the department’s operations comply with all relevant laws, regulations, and internal policies.
- Prepare regular reports on the department’s performance for senior management.
- Conduct detailed analysis of operational and financial data to inform decision making.
- Assist the President, HOA in setting strategy and partnering across the bank to ensure strategic objectives are met.
- Cultivate strong working relationships with all business partners, communicate strategy, and resolve issues.
- Assist in preparation and communication of critical strategy and business documents, including board-related presentations
- Performs other duties and projects as assigned.
Qualifications
- Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
- Strong understanding of HOA management and relevant regulatory requirements
- Strong analytical and problem-solving abilities
- Resolve any escalated issues within the group
- Proficiency in financial management and budgeting
- Required: Bachelor’s degree in Business Administration, Finance, or a related field
- Preferred: Master’s degree in Business Administration
- Required: 10-12 years of experience in banking or HOA, 5 years in a leadership role within HOA services
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Seniority level
Executive -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Banking
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