Systems Administrator
Systems Administrator
DMI (Digital Management, LLC)
United States
See who DMI (Digital Management, LLC) has hired for this role
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About The Opportunity
DMI (Digital Management, LLC.) is looking for a Systems Administrator to provide Tier I/II helpdesk support in the Northern Virginia area. We are looking for a highly organized and detail-oriented professional to provide end-user support for the FEMA Mobility Service Center. The successful candidate will provide MDM technical support via phone, email, and chat. When necessary, the Systems Administrator will cross-train and participate in other responsibilities of the Helpdesk team.
Duties And Responsibilities
Physical Requirements: No Physical requirement needed for this position .
Location: Remote, US (Candidate needs to be from the DMV or Winchester area)
Working at DMI
Benefits
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Job ID: 2024-26828
About The Opportunity
DMI (Digital Management, LLC.) is looking for a Systems Administrator to provide Tier I/II helpdesk support in the Northern Virginia area. We are looking for a highly organized and detail-oriented professional to provide end-user support for the FEMA Mobility Service Center. The successful candidate will provide MDM technical support via phone, email, and chat. When necessary, the Systems Administrator will cross-train and participate in other responsibilities of the Helpdesk team.
Duties And Responsibilities
- Create and manage incoming service requests via multiple methods including ServiceNow, phone calls, and emails in a timely manner.
- Answer inbound phone calls and respond to emails with concise verbal and written communications.
- Assist end-users with device enrollment, data transfers, troubleshooting, iOS software support, as well as training and guidance.
- Provide personable and professional customer service utilizing critical thinking and problem-solving skills to resolve customer issues.
- Act as an Intune subject matter expert by being proactive in maintaining working knowledge of current solutions and support tools.
- Adhere to documented policy and procedures with the ability to clearly communicate them to users in the field.
- Provide supplemental support as needed for remote delivery of new devices such as iPads and smartphones.
- Manage ticketing queue and conduct follow-ups according to set guidelines.
- Provide rotational on-call support for after-hours and disaster needs (once every 7-9 weeks).
- Complete successful background investigation and secure Public Trust.
- Ability to provide on-site support at local FEMA facilities.
- The ability to work weekends and provide on-call disaster support.
- Strong written and verbal communication skills.
- Attention to detail with the ability to multitask and thrive in a fast-paced environment.
- The ability to utilize critical thinking to diagnose and resolve technical problems.
- Ability to work independently without relying on significant management oversight.
- High school diploma or the equivalent.
- A minimum of 3-5 years of experience providing IT support.
- A minimum of 2 years of experience in a helpdesk environment.
- ITIL
- CompTIA
- Experience with Intune or other Mobile Device Management software.
- ServiceNow Admin Certified.
- Proficiency in using Microsoft Office products.
- Experience working for a mobile carrier or equivalent
Physical Requirements: No Physical requirement needed for this position .
Location: Remote, US (Candidate needs to be from the DMV or Winchester area)
Working at DMI
Benefits
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
- Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
- Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
- Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Job ID: 2024-26828
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Information Technology & Services
Referrals increase your chances of interviewing at DMI (Digital Management, LLC) by 2x
See who you knowGet notified about new System Administrator jobs in United States.
Sign in to create job alertSimilar jobs
People also viewed
-
Administrator Senior Systems
Administrator Senior Systems
-
IT Systems Administrator
IT Systems Administrator
-
Senior System Administrator
Senior System Administrator
-
System Administrator
System Administrator
-
Junior System Administrator
Junior System Administrator
-
Enterprise System Administrator
Enterprise System Administrator
-
System Administrator
System Administrator
-
System Administrator
System Administrator
-
Senior System Administrator
Senior System Administrator
-
Senior System Administrator
Senior System Administrator
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub