LarsCo is a leader in providing innovative solutions for outdoor enthusiasts, specializing in roof-mounted air conditioners, RV refrigeration units, solar, and off-grid power systems. We are dedicated to enhancing the outdoor experience and delivering exceptional products and services. We're looking for a Technical Sales and Support Manager with a strong technical background and a passion for the outdoors, including camping, overlanding, and RVing.
**Position Overview:**
We're seeking a Technical Sales and Support Manager who combines customer service experience with expertise in outdoor and off-grid systems. In this role, you'll support both wholesale and consumer customers, manage the customer service team, and ensure smooth operations across all channels.
This role offers the flexibility to work from anywhere, whether that's from your home, a campervan, or any location that inspires you. As long as you have the ability to stay connected and deliver exceptional service, your "office" is wherever fits your lifestyle.
**Key Responsibilities:**
- Wholesale Development: Build and nurture relationships with wholesale customers via phone, email, and chat, driving satisfaction and growth.
- Account Management: Support wholesale customers and sales staff, maintaining up-to-date customer profiles.
- Customer Support: Provide responsive phone, email, and chat support, addressing technical and general inquiries.
- Team Leadership: Oversee the customer service team, ensuring high performance and resolving escalated issues.
- Technical Support: Offer expert technical assistance for all products, including RV air conditioners, refrigeration units, solar systems, and off-grid power systems.
- Order Management: Manage order tracking, tax exemptions, returns, and warranty claims efficiently.
- Zendesk: Utilize Zendesk for ticket management and customer interactions.
**Required Skills and Qualifications:**
- Strong technical knowledge of roof-mounted air conditioners, RV refrigeration units, solar systems, and off-grid power systems.
- Proven customer service experience with a focus on delivering excellent support.
- Ability to troubleshoot technical issues and provide effective solutions.
- Strong organizational and communication skills.
- A genuine passion for outdoor activities, camping, and overlanding is highly desirable.
Why Join Us?
- Be part of a forward-thinking company dedicated to enhancing the outdoor experience.
- Work in a collaborative and supportive team environment.
- Opportunities for professional growth and career development.
- Competitive pay.
How to Apply:
If you are passionate about customer support and have a strong technical background in outdoor and off-grid systems, we encourage you to apply! Please send your resume and a cover letter outlining your relevant experience and passion for outdoor camping to troy@upfitterswholesale.com with the subject line "Technical Sales and Support Manager Application - [Your Name]."
**LarsCo LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Get notified about new Technical Sales Support Manager jobs in United States.