Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
The Role
Marigold is hiring a Technical Support Engineer to be part of a cohesive international team that is passionate about problem solving and driven by excellent customer satisfaction. The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases.
The ideal candidate is looking for an inclusive company that supports your career and offers you the opportunity to grow. You want to expand your technical knowledge and become an expert in your field.
What You’ll Do
You will play a major role in assisting our clients and partners and guiding them through a wide range of topics and products in a SaaS environment. Providing a top tier service will be your key responsibility. You will deliver a great experience and satisfaction by providing professional and friendly assistance in order to answer support inquiries, resolve issues and nurture the relationship. You will:
Provide timely and personal product support via ticket and phone.
Troubleshoot all aspects of the Marigold Engage email, mobile and web platforms.
Maintain high-quality support documentation for both internal and external use.
Contribute to the development of best practices, team processes and peer training.
Monitor our software and infrastructure and react adequately to alerts.
Participate in the weekly on-call rotation.
About You
The ideal candidate for the Customer Support Engineer role will have excellent communication and soft skills, understand the core principles of client service, be highly organized and process-driven, and exemplify strong time management and attention to detail. Strong technology fundamentals along with relevant experience in the digital marketing or email space is required.
Requirements
Higher educated in IT or equivalent through experience
Strong customer focus with a desire to deliver a high quality service
Self-motivated and highly professional with ability to take ownership and responsibility
Ability to multitask, work under pressure and to tight deadlines
Able to think critically and manage priorities
Team player but able to work autonomously
Polite with good communication skills, both written and verbal
Fluent English, other languages are an asset
Experience and good knowledge in web development: HTML, CSS, and JavaScript
Strong knowledge in Microsoft SQL: Querying, Joins, Stored Procedures and Views
Good knowledge of networking principles: TCP/IP, DNS, SMTP
Experience with Windows Servers and IIS
Familiar with Web service API’s: SOAP, REST, XML, JSON
What We Offer
The table-stakes benefits you’d expect including: medical/dental/vision, life and disabilities insurance.
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
401k plan with a company match on your contributions.
Employee-centric and supportive remote work environment with flexibility.
Support for life events including paid parental leave.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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