Technical Support Engineer

The Gist

Vim is the fastest growing middleware platform transforming healthcare. Experience the power of seamless data exchange and collaboration among providers, payers, tech companies, and more. Our platform enhances clinical workflows at the point of care, empowering organizations to improve performance, achieve operational efficiencies, and drive innovation. Seize the opportunity to be at the forefront of healthcare transformation with Vim!

What We Are Doing At Vim

Vim has built a next-generation clinical workflow integration technology that is fostering connectivity across the healthcare ecosystem. Our proven Core Application suite for diagnosis gaps, care gaps, referrals, medication recommendations, data exchange and more has paved the way for us to unlock accelerated healthcare innovation through our new developer platform (Canvas). Healthcare and technology builders of all sizes, including national health plans, leading Management Services Organizations (MSOs), value-based care enablers, and tech companies, use Vim's platform to connect with over 6,000 care provider organizations. Through these connections, builders can equip care providers with the tools and resources they need to focus on their mission: providing exceptional care to each and every patient. Don’t miss the opportunity to join Vim and influence the future of healthcare delivery.

The Role

Vim is looking for a Technical Support Engineer to join our team and deliver excellent service for its users. Our ideal candidate would be passionate about helping customers, love putting yourself in your customer’s shoes, enjoy resolving problems, identifying root causes of issues, and thrive in a team environment.

What You Will Do

• Own a set of support functions to help US healthcare providers take advantage of our market-leading software.
• Review production tickets coming from our account managers or our customers, triage, investigate and fix issues with the assistance of other team members.
• Own the escalation process to Engineering and Product teams for critical issues
• Become an expert on all of the features and functions within Vim’s internal systems, process flows, and tools
  
  

Who We Are Looking For

• 2-4 years of experience working in a similar role in fast paced, SaaS product companies.
• Experience and knowledge of software installations and troubleshooting through debugging tools, analyzing logs, and working with external APIs
• Demonstrated successful ownership of mission-critical tasks requiring exceptional attention to detail and organizational skills.
• Strong written and verbal communication skills for frequent internal and external interactions
• An enthusiasm and eagerness to learn, work hard, and be a part of a world class team on an important mission
• Flexibility and willingness to course-correct in a changing environment
  
  

What Is Nice To Have

• Advantage: Hands on experience in SumoLogic, Mixpanel, Postman
• Advantage: Zendesk Administration
• Advantage: Digital healthcare experience
  
  

Vim’s Culture, Compensation, And Benefits

Our employees are go-getters and bring “Vim and Vigor” to their everyday work life; they are expected to ask bold questions and work as a team towards the success of the company. We prioritize employee satisfaction through a comprehensive range of benefits designed to enhance work-life integration and foster a positive culture.

The target base salary for this role is between $75,000 and $100,000 per year (Compensation is influenced by a wide array of factors including but not limited to skill set, and level of experience)

• Vim offers a comprehensive benefits package including discretionary (unlimited) vacation time off; generous contribution to health care, dental, and vision insurance; and 401K program
• We embrace the hybrid work model, and we offer the flexibility of working several days from home, ensuring comfort and productivity
• Our dog-friendly policy recognizes the importance of furry companions in our lives
• Regular happy hours and team events provide opportunities for socializing and team bonding, while office wide lunches encourage camaraderie and collaboration
• At Vim we also provide unlimited flexible days off, our employees can manage their schedules according to personal needs, promoting overall well-being
• We embrace a growth mindset, and we encourage continuous learning and development, empowering employees to reach their full potential both personally and professionally
  
  

Vim is proud to be an equal-opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics.

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