Technology Solution Architect

The Technology Solution Architect partners with NKA Sales and Marketing, NKDHS and technical teams to architect and propose proven enterprise solutions to fulfill customer requirements. Effectively combines technical expertise and consulting skills to evaluate and develop technical solutions for customers.

Responsible for gathering and interpreting customer’s vision and needs, then working cross-functionally to identify and present accurate and complete targeted technical solutions, as well as any potential issues and opportunities. Also works with the Marketing and Sales teams as a technical advisor for business strategies, and to create clear messaging for technical solutions.

Key success criteria include ability to build and nurture relationships with customers and prospects, becoming their Trusted Advisor for technical solutions, and to work across the internal organizations to identify solutions that increase sales and improve the brand.

Essential Functions and Main Duties

• Collaborate with the customer’s business and IT subject matter experts during early stage of the sales process to identify/develop business and technical requirements. Leads and/or oversees technical discovery, business justification, solution mapping, demo (on-site or virtual), and evaluation of customer’s requirements.
• Work in concert with the Sales Team to present and articulate technical strengths, features, benefits, value, and competitive advantages of company products and services.
• Develop thorough understanding of customer requirements; proposing new solutions when appropriate – with goal of ensuring accurate and compete technical quotes. Ensure that all documentation and drawings of technical data needed for quoting purposes, including an accurate scope of work, is compliant with company policies and procedures.
• Create and deliver marked floorplans to assist project, design and technical teams in the successful implementation of customer’s solution, with input from the NKA Sales team.
• Conduct and deliver network walkthrough reports at customer sites, in consultation with design and network engineering teams.
• Translate customer input and enhancement requests into actionable feedback for engineering and product teams.
• Share customer feedback and data internally with goal of improving our products and services, and marketing materials. Collaborate with sales, marketing, and technical teams to proactively anticipate and address customer/market technical needs, especially considering solutions that can become standard quotable options.
• Become Sales’ first point of contact for technical pre-sales advice for key accounts, demonstrating effective communication, collaboration, and strategic mindset.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

• Bachelor’s degree in business administration, technology or related discipline; relevant education and experience accepted in lieu of degree
• 10+ years of experience in client-facing technical sales or sales engineering, supporting healthcare IT systems and/or infrastructure
• 8+ years of experience in IT infrastructure, networking, engineering services, or similar experience
• Customer Success or Business Development experience preferred, as this role requires creativity and a thoughtful approach to client interactions pre-sales.
• Extensive client account and project management experience with demonstrated ability to plan and manage the execution of custom development projects and complex client engagements.
• Proven track record of providing excellent customer service
• Level and compensation depend on location, experience, education and skills

Competencies Required

• Relationship Development: Able to relate with others, building credibility and rapport; build partnerships across organizational boundaries.
• Service Orientation: Able to anticipate and respond to customer needs, concerns, or questions; guide the organization in developing customer centered culture; take the time to 'seek to understand' a customer's needs.
• Integrity: Able to protect confidential information; do what is right even when no one is watching; demonstrate ethical conduct at all times; question actions inconsistent with our values.
• Problem Solving: Able to break problems/information down to systematically identify the cause of problems and make recommendations; recognize the need for additional information and ask questions to obtain it; generate options for action to address an issue or opportunity.
• Teamwork: Able to collaborate with others to achieve team goals; participate in meetings so they are productive; share ideas and learn from others to build consensus.
• Discipline: Able to maintain personal focus on efforts that will yield the greatest results; prioritize multiple tasks and demands; set priorities and allocate time and resources when faced with competing demands.
• Accountability: Personal responsibility to learn from mistakes and create development plans; self-awareness to recognize personal strengths and weaknesses and work to improve.
• Possess and maintain strong product/technology/industry knowledge.
• Communicate clearly and professionally through effective listening, speaking and writing skills. Articulate; writes clear and concise instructions, presentations, and communications. Able to speak and present information in front of customer groups at the senior level.
• Strong business acumen, including to understand budgets and capital expenditures, as well as how and why departments make financial decisions. Able to relate technology solutions to customer operating expenses.
• Able to lead and influence internal and external resources to a stated objective without formal lines of authority.
• Ability to effectively present a position, negotiate, and find win/win solutions.
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment.

Compensation

Your Total Target Compensation (TTC) is composed of a $140,000 base salary plus incentives for achieving defined business goals including commission, bonus, business objectives, or combination thereof.

Perks & Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 10 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.

Travel: Approximately 80%

Location: Must reside in the West territory

Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.