Tier 1 Service Desk Technician
Tier 1 Service Desk Technician
Kolter Solutions
Orlando, FL
See who Kolter Solutions has hired for this role
Kolter Solutions is seeking a TIER 1 Service Desk Technician to work with a great team in the Orlando, FL area.
Location: Onsite , Orlando, FL
Job Description:
Kolter Solutions has proudly been recognized as the " Best Places to Work ” by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 - 2020 Fastest growing companies in Central Florida !
We offer:
Location: Onsite , Orlando, FL
Job Description:
- The service desk technician is responsible for receiving and documenting initial incident and request management reports.
- Monitoring systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to TIER 2 as required in accordance with established Service Level Agreements.
- Provide basic desktop support and assistance with Microsoft Office products.
- Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
- Vocational certifications or AS degree in computer science or related technical field preferred.
- Must have at least two years of experience working on a Help Desk / Service Desk
- Microsoft certifications a plus
- Positive Customer service oriented in potentially high stress scenarios.
- Basic knowledge of Active Directory is required.
Kolter Solutions has proudly been recognized as the " Best Places to Work ” by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 - 2020 Fastest growing companies in Central Florida !
We offer:
- Full Health Benefits
- Vision
- Dental
- 401 (k)
- Pet Insurance
- Life Insurance
- Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
- Employee Discounts
- Referral Program
-
Seniority level
Entry level -
Employment type
Other -
Job function
Information Technology -
Industries
Information Technology & Services
Referrals increase your chances of interviewing at Kolter Solutions by 2x
See who you knowGet notified about new Service Desk Technician jobs in Orlando, FL.
Sign in to create job alertSimilar jobs
People also viewed
-
Clinical Specialist Technical Support & Education
Clinical Specialist Technical Support & Education
-
Tech Support Specialist - Longwood, FL
Tech Support Specialist - Longwood, FL
-
Desktop and Network Support Technician (On-Site)
Desktop and Network Support Technician (On-Site)
-
Engineering Technician (Secret Clearance) - Iceland
Engineering Technician (Secret Clearance) - Iceland
-
Technical Support Specialist
Technical Support Specialist
-
Customer Service Representative
Customer Service Representative
-
Technical Support Engineer – Performance, 33233307
Technical Support Engineer – Performance, 33233307
-
Commercial Services Technician
Commercial Services Technician
-
Customer Service - Donor Support Technician
Customer Service - Donor Support Technician
-
Support Staff-Behavior Analysis Technician
Support Staff-Behavior Analysis Technician
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More