User Experience Research Advisor

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The User Experience Research Advisor is a member of the Macy’s Inc.'s User Experience organization which shapes the user experience design for all digital properties on Macy’s.com. This role gains user insights to inform the design of engaging user experiences. The ideal candidate has a proven track record of developing and conducting world-class user research studies in a fast-paced, collaborative team environment. They obtain research findings that address business goals and user needs, work effectively in a cross-functional context, and advocate for research and data to inform user experience design. The User Experience Research Advisor performs other duties as assigned and reports to the Director of User Experience Research.

What You Will Do

• Plan and conduct user research across channels and domains.
• Support and learn a human-centered design process to create high-quality user experiences.
• Design and conduct qualitative studies, including field observations, interviews, and remote and in-person usability studies for current and future products.
• Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate the impact of product changes and gather insights at scale.
• Collaborate effectively with executives, managers, teams, designers, and stakeholders to identify user research opportunities for user-facing products.
• Partner with other customer data teams (e.g., consumer insights, analytics) to coordinate user research efforts.
• Help define user success metrics that gauge how well user needs are being met for assigned channels and domains.
• Develop and conduct quick, generative, and evaluative user research studies, including guerilla usability testing, to gauge business and user success of user experience designs.
• Invent and adapt research practices as needed to deliver insights and knowledge that help teams stay on track and customer-focused.
• Quickly synthesize qualitative and quantitative data to develop a better understanding of customers, provide insight into business/user value, and identify potential customer and business risks.
• Present, communicate, and influence effectively to bring the voice of the customer to life.
• Help teams understand customer needs, pain points, attitudes, and behaviors through thoughtful and actionable research that informs both tactical and strategic efforts.
• Serve as a subject matter expert on customers' behaviors, needs, and values for assigned channels and domains.
• Mentor UX Designers on user research best practices.
  
  

Skills You Will Need

Strong user research skills: Experience across different methods and both qualitative and quantitative methodologies.

Knowledgeable in implementing a variety of research methods: Ethnography, contextual inquiry, in-depth interviews, guerilla research, surveys, online testing services/tools, such as UserTesting and UserZoom, lab observation/logging tools such as Morae, concept testing, usability testing, A/B or multivariate experimentation testing, etc.

Excellent verbal and written communication skills: Ability to effectively communicate with all levels of business leaders; influence and cultivate strong relationships with key business stakeholders and executives in the organization.

Strong negotiation skills: Ability to advocate among peers and to executive leadership.

Time management and prioritization skills: Ability to manage multiple projects simultaneously at various stages of their development.

Strong research portfolio: Demonstrates using a variety of research methods to drive decision-making in an organization.

Ability to effectively share technical information: Communicate technical issues and solutions to all levels of business.

Multi-project management skills: Identify primary and secondary objectives, prioritize time, and communicate timelines to team members.

Product/project ownership: Ability and desire to take ownership of products or projects.

Creative, strategic, and technical thinking: Ability to think in a multifaceted manner.

Knowledge of MS Office: Proficient in MS Office computer programs.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Master’s degree preferred.
• 2+ years of user research experience in all areas of user research (qualitative and quantitative) across consumer mobile applications, websites, or retail stores.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs. This role is based in New York City and requires two days per week in office.
  
  

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results
  
  

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.