Vice President of Operations

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Vice President of Operations to join our growing team. As a Vice President of Operations you will plan, direct, coordinate and oversee operational activities within the organization ensuring development and implementation of efficient operations, and cost-effective systems to meet current and future needs. In this role you report directly to the President of AGWS and will serve as a trusted ally to the executive team in executing strategic initiatives ranging from client and customer support, product design through launch and monitoring and reporting KPIs throughout the organization. Responsibilities will include, but are not limited to:

• Investigate and analyze day-to-day cross-functional divisions of the organization using guidance, supervision, and leadership related to operational procedures
• Identify operational deficiencies related to technology, associates, structure or processes
• Ensuring the company’s operations are working within the company’s goals, mission, metrics and SLAs
• Work with other senior management to discuss strategies, objectives and obstacles
• Provide strong, dynamic leadership that mentors, develops and guides associates to efficiently drive day-to-day operations within the service center and client success teams
• Foster and promote an environment that promotes collaboration, constant improvement and talent development
  
  

Requirements:

• 7-12 years of leadership experience involving a customer contact environment
• 2+ years of senior leadership experience managing complex projects and teams
• Ability to analyze, develop, and implement metrics and process enhancements that ensure KPIs are aligned with desired outcomes
• Exemplary leadership, mentoring and relationship building skills with ability to effectively manage groups and individuals at various levels
• Experience leading service claim, warranty or insurance operations required
• Bachelor’s degree or higher required
  
  

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Working remotely with a company cell phone and laptop
• Professional development and training
• Promotion from within
  
  

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.