American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Vice President of Operations to join our growing team. As a Vice President of Operations you will plan, direct, coordinate and oversee operational activities within the organization ensuring development and implementation of efficient operations, and cost-effective systems to meet current and future needs. In this role you report directly to the President of AGWS and will serve as a trusted ally to the executive team in executing strategic initiatives ranging from client and customer support, product design through launch and monitoring and reporting KPIs throughout the organization. Responsibilities will include, but are not limited to:
Investigate and analyze day-to-day cross-functional divisions of the organization using guidance, supervision, and leadership related to operational procedures
Identify operational deficiencies related to technology, associates, structure or processes
Ensuring the company’s operations are working within the company’s goals, mission, metrics and SLAs
Work with other senior management to discuss strategies, objectives and obstacles
Provide strong, dynamic leadership that mentors, develops and guides associates to efficiently drive day-to-day operations within the service center and client success teams
Foster and promote an environment that promotes collaboration, constant improvement and talent development
Requirements:
7-12 years of leadership experience involving a customer contact environment
2+ years of senior leadership experience managing complex projects and teams
Ability to analyze, develop, and implement metrics and process enhancements that ensure KPIs are aligned with desired outcomes
Exemplary leadership, mentoring and relationship building skills with ability to effectively manage groups and individuals at various levels
Experience leading service claim, warranty or insurance operations required
Bachelor’s degree or higher required
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Working remotely with a company cell phone and laptop
Professional development and training
Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Seniority level
Executive
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development, Motor Vehicle Manufacturing, and Advertising Services
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