Vice President of Operations - Restaurants (SLBT)
Vice President of Operations - Restaurants (SLBT)
Leap Brands
Wayne, NJ
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Position Overview:
As the Vice President of Operations, you will be responsible for overseeing the day-to-day operations, driving operational excellence, and ensuring the success of our multi-branded franchise locations across several states. Your leadership will be instrumental in enhancing efficiency, improving customer satisfaction, and contributing to the overall growth and profitability of our franchise portfolio.
Responsibilities:
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As the Vice President of Operations, you will be responsible for overseeing the day-to-day operations, driving operational excellence, and ensuring the success of our multi-branded franchise locations across several states. Your leadership will be instrumental in enhancing efficiency, improving customer satisfaction, and contributing to the overall growth and profitability of our franchise portfolio.
Responsibilities:
- Strategic Leadership:
- Develop and implement strategic initiatives to achieve operational objectives and financial targets
- Provide leadership and direction to regional and district managers in the execution of operational plans
- Multi-Unit Management:
- Oversee the performance of multiple franchise locations, ensuring consistent operational standards
- Collaborate with franchise owners and managers to drive excellence in customer service and brand representation
- Operational Efficiency:
- Streamline operational processes to enhance efficiency and reduce costs
- Implement best practices and standard operating procedures across all locations
- Quality Assurance:
- Monitor and ensure the quality and consistency of products, services, and customer experiences
- Implement quality assurance programs and initiatives
- Financial Performance:
- Work closely with the Vice President of Finance to monitor financial performance and key operational metrics
- Develop and implement strategies to optimize profitability and cost management
- Franchisee Relations:
- Build and maintain strong relationships with franchise owners and partners
- Provide support, guidance, and resources to ensure the success of franchise operations
- Team Development:
- Recruit, train, and develop a high-performing operations team
- Foster a culture of accountability, collaboration, and continuous improvement
- Market Expansion:
- Collaborate with the executive team to identify opportunities for market expansion and new franchise development
- Assess market trends and competitive landscapes to inform strategic decisions
- Bachelor's degree in Business, Hospitality, or a related field; MBA is a plus
- 10+ of experience in multi-unit operations management within the franchise industry
- Proven success in driving operational excellence and financial performance
- Strong leadership, communication, and interpersonal skills
- Ability to travel as needed to various locations
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Seniority level
Executive -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Internet Publishing
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