Vice President, Retail Sales

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!
  
  

The Vice President of Retail Sales will lead our retail sales strategy, driving growth and customer satisfaction across the retail sector. This role exists to build a high-performing sales organization that excels in customer acquisition and expansion in the tech-driven retail industry. The VP will play a critical role in ensuring the company meets its revenue goals by leveraging data-driven strategies, fostering deep customer relationships, and collaborating across teams. The successful candidate will significantly contribute to the company’s growth by implementing strategies that enhance market penetration and strengthen the brand within the retail industry.

Duties And Responsibilities

• Build and lead the US Retail Sales organization, scaling the team to meet aggressive growth targets
• Manage, coach, and mentor both sales leaders and independent contributors to drive high performance
• Deliver best-in-class sales growth metrics
• Develop and implement a data-driven approach to building pipeline, forecasting, and sales execution
• Translate business objectives into actionable sales strategies, driving alignment with overall company goals
• Engage directly with key retail clients, fostering strong executive-level relationships and participating in strategic meetings and QBRs
• Serve as a brand ambassador, promoting the company's retail solutions and championing customer experience values
• Partner closely with Product, Marketing, and other internal teams to align on retail-specific customer needs and advocacy programs
• Collaborate with cross-functional teams, including Channel, Marketing, and Customer Success, to enhance customer engagement and growth
• Stay informed on competitive landscape and industry trends, with a deep understanding of the company’s product suite and how it serves retail clients
  
  

Qualifications

• 10+ years in senior sales leadership roles, with significant experience in the retail industry
• 15+ years in sales or related roles, with proven experience driving revenue in high-growth tech environments
• Experience building and scaling world-class sales teams, with a focus on hiring, onboarding, and developing talent
• Excellent leadership and people management skills, with the ability to drive a culture of high performance and accountability
• Strong analytical skills, with a track record of leveraging data to drive sales strategy and results
• Deep experience in managing complex, large-scale sales engagements in the retail tech space
• Proven ability to manage customer relationships and develop long-term, trusted partnerships with C-level executives
• Experience working in a fast-paced, scaling B2B SaaS company preferred
• Familiarity with retail technology platforms and integrations, including Salesforce and other CRM tools is a plus
  
  

Work Environment And Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.