Wholesale Account Manager

Are you looking for a rewarding career in the dairy industry? Do you have excellent customer service and communication skills? If so, you might be the perfect fit for our wholesale account manager position at South Mountain Creamery.

South Mountain Creamery is a family-owned and operated dairy farm and creamery that produces fresh, natural, and delicious products. We deliver our products to homes, businesses, and retailers across Maryland, Virginia, Pennsylvania, Delaware, West Virginia, and North Carolina

As a wholesale account manager, you will be responsible for managing our existing wholesale accounts which includes:

• Communicate with our wholesale customers on a regular basis, answering their questions, resolving their issues, and ensuring their satisfaction
• Place wholesale orders received by phone, email, and fax
• Create driver’s route sheets and customer invoices for deliveries
• Process route sheets and bill customers
• Maintain accurate and up-to-date records of wholesale orders, deliveries, payments, and inventory
• Communicate with other departments about orders/deliveries
• Generate statements, invoices, and credits to customers
• Set up new accounts with information received from the sales team
• Generate Monthly reports for the controller and production teams
• Reconcile wholesale sales & input into accounting software
• Work with Wholesale customers on account reconciliation, ensuring credits applied and accounts are in balance.
• Maintain Sales Tax Exemption status tax records
• Maintain Delivery Software and balance with Accounting Software
• Manage the Wholesale Accounts receivable.
• Provide feedback and suggestions to improve our products, services, and operations
  
  

To be successful in this role, you will need:

• A high school diploma or equivalent
• At least two years of experience in sales, customer service, or account management
• Knowledge of the dairy industry and products, or willingness to learn
• Proficiency in Microsoft Office, excel, outlook
• Knowledge and experience in QuickBooks a plus
• Excellent verbal and written communication skills
• Strong organizational, problem-solving, and time management skills
• A friendly, professional, and positive attitude
• A valid driver’s license and reliable transportation
  
  

We offer:

• A competitive salary based on experience and performance
• A generous benefits package, including health insurance, retirement plan, paid time off, and employee discounts
• A supportive and collaborative work environment
• A chance to make a difference in the lives of our customers, farmers, and community
  
  

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