Workstation Technician
Pay found in job post
Retrieved from the description.
Base pay range
$40,000.00/yr - $55,000.00/yr
Description
Workstation Technician
Location: Erdenheim, PA 19038
Salary: $40,000 to $55,000
Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.
What´s in it for you: 401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Pai time off, Professional development assistance, Referral program, Retirement plan, Vision insurance. This is a remote position, with occasional travel required to/from client sites.
What You´ll Do
Requirements
Workstation Technician
Location: Erdenheim, PA 19038
Salary: $40,000 to $55,000
Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.
What´s in it for you: 401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Pai time off, Professional development assistance, Referral program, Retirement plan, Vision insurance. This is a remote position, with occasional travel required to/from client sites.
What You´ll Do
- Primary tech on all desktop/laptop provisioning and deprovisioning
- Build out computer imaging software
- Handle general helpdesk service tickets and project tasks in a fast-paced environment.
- Proactively respond to escalated/assigned tickets.
- Visit local customer sites to complete projects, one day or multi day.
- Work with Manager to consolidate efforts and get results.
- Take ownership of your assignments.
- Recognize when to escalate to the next level.
- Build relationships with customers.
- Identify potential for improvement in customer environments.
- Communicate potential improvement to Sales.
- Understand and follow SOPs and suggest or implement changes to SOPs when needed.
- Background in desktop, system and network admin required.
- Experience with ticketing system(s) required.
- Exceptional customer service skills.
- Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.
- Self-motivated and ability to multi-task.
- Able to set priorities and meet individual deadlines while accomplishing team objectives.
- Able to resolve customer issues appropriately and in a timely manner.
- Able to develop and maintain effective, positive internal/external working relationships.
- Tackling difficult and complex problems independently and as a team
- Ability to Follow SOP and assist in construction of Standard Operating Procedures
- Need reliable transportation to and from Client Sites
- Must be willing to visit client sites.
- Must have ability to lift up-to 50lbs of technical equipment.
- Must have basic tools.
- Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+)
- Experience working in a call center, NOC, or customer service-oriented position a major plus.
- Computer hardware
- Windows 10, 11
- Apple macOS
- Windows Server, 2012, 2016, 2019
- Active Directory, File/Print Services
- Desktop support & Troubleshooting (Win7, Win10, Apple)
- TCP/IP, DHCP, DNS
- DNS record management – MX, SPF
- Network Fundamentals, Switching and Routing, Layer2/Layer3 switching.
- Network Design, Visio, and Documentation Skills
- OSI Model
- Virtualization (VMware, Hyper-V)
- Exchange, Office 365, Google G Suite a plus
- VOIP, QoS a major plus
- Linux
- Vendor liaison support
- Infrastructure and Operations support to App Developers
Requirements
- Need reliable transportation to/from Client Sites
- Must be willing to visit client sites.
- Must have ability to lift up-to 50lbs of technical equipment.
- Must have basic tools
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Engineering and Information Technology -
Industries
IT Services and IT Consulting
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