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Accountable to a government agency or private enterprise? This short video is worth a watch⚖️
The world’s leading authority on how to apply systems thinking to governments and non-profits. Perhaps most well known for orchestrating a 35 percent improvement across Utah's $20B executive branch.
As #government agency and #nonprofit #leaders, we are not (or should not) be insulated from needing to produce a return on investment (#ROI) for our #projects and #initiatives. We should not have the attitude that #ROIthinking is for the #privatesector, and we don't need to worry about that here. Wrong-o. Big wrong-o. When we, as government or nonprofit leaders extract #taxes or accept donations from private citizens, we have a fiduciary responsibility to ensure we use those funds wisely, to maximize their impact. We should be able to tell the story of what #results we were able to produce with the funds they entrusted us with. A simple, highly effective way to tell that story is by showing the relationship between three, simple metrics: Quality (Q), Throughput (T), and Operating Expense (OE). In my workshops, and with our consulting clients, we break OE down into a few, extremely telling subcomponents, but let's just keep it at this 30,000-foot level, for now. In this short video clip from a 2015 keynote I gave at the #UTOpsconference, I show four examples that quickly tell the high-level story if the organization is getting better or worse. It's also a super way to compare very different agencies or organizations (or business divisions), apples-to-apples, because no matter how different the groups are, they all have Q, T, and OE. Great leaders have the tools in place to see these three metrics, in relationship to one another, at their fingertips, and they use that knowledge to guide the organization forward. And we as concerned citizens, legislators with agency oversight, and board members overseeing a nonprofit need to start asking these questions of our government and nonprofit leaders. - - - - #ceo, #founder, #president, #boardmember, #executivedirector, #deputydirector, #leadership, #management, #cio, #coo, #hr, #operations, #strategy, #operationalexcellence, #continuousimprovement, #processimprovement, #systemsthinking, #projectmanagement, #agile, #theoryofconstraints, #toc, #tocthinkingtools, #problemsolving, #productivity, #quality, #qualitycontrol, #humanservices, #data, #dataanalytics, #stopdecoratingthefish, #theseductiveseven, #seductiveseven, #timemanagement, #thefivequestions, #nextlevelbudgeting, #budgeting, #budgetdirector, #statebudgetdirector, #changemanagement
