2.7 August Apparel, Inc.’s Post

Thinking of hiring a Senior Director, Chief Customer Officer or Leader in Customer Experience in 2024? These short top tip questions include a 'Must ask' question before you and your business considers any future Customer Experience Director, Chief Customer Officer, or other senior CX appointment and will help you hire a Customer Experience professional who is more likely to deliver your goals, be more successful and stay with you for longer. Link in comments. #chiefcustomerofficer #cxdirector #customerexperience #headofcustomerexperience

Thinking of hiring a Senior Director, Chief Customer Officer or Leader in Customer Experience in 2024? These short top tip questions include a 'Must ask' question before you and your business considers any future Customer Experience Director, Chief Customer Officer, or other senior CX appointment and will help you hire a Customer Experience professional who is more likely to deliver your goals, be more successful and stay with you for longer. https://lnkd.in/dYwiCt3p #chiefcustomerofficer #cxdirector #customerexperience #headofcustomerexperience

I may be preaching to the choir here, but I also know that this is still not the industry practice in the tech industry (or many others, for that matter!). If you are an executive, take note of what Steve Jobs said in 1997. Wise words that will help you build products people love, and ultimately the organization you are highly paid by to increase the bottom line of. "You’ve got to start with the customer experience and work backwards to the technology." https://lnkd.in/gKntNJ4b #UXResearch #ProductManagement

Working My Way ☀️ I love Customer Experience. When I read the job description for what would be my very first formal Customer Experience role (with Lowell many moons ago), I felt ‘it’ in every part of me. ‘It’ is hard to put into words, but I'll try: 💞 Excitement 💞 Passion 💞 Confidence 💞 Comfort 💞 Knowing Since that day, I’ve worked dedicatedly to Customer Experience. I've worked in corporate and highly regulated environments. I’ve worked in fun and luxurious offices. I've worked in Teams, Zoom, and Google Meet. I’ve often worked in my own little office, a dedicated space carved out in my home. I work in coffee shops, restaurants, bars, parks, and beaches. I work near, and I work far. I love what I do, the world of Customer Experience, and the freedom my business affords me to work my way. I've never stopped feeling 'it' 💞 I am grateful every day for customers and those organisations with a desire to grow. Happy CX-ing #workmyway #nomadic #remote #customerexperience #businessdevelopment

Enhancing Customer Experience through Effective Hiring 🔍 Today's customers crave genuine connections. The key to achieving this lies in your team. Here’s how to get it right: ✔️ Prioritize Connection: Foster experiences aligned with your brand's mission. ✔️ Smart Hiring: Choose individuals who naturally excel at building rapport and solving customer problems. ✔️ Focused Training: Equip your staff with the necessary skills and knowledge to meet customer needs effectively. Let's explore strategies to build a team that not only meets but exceeds customer expectations. Are you ready to elevate your customer service? 🌟 #customerexperience #businessstrategy #EffectiveHiring #CustomerEngagement #teamtraining #serviceexcellence #RetailSuccess #customercare #RetailLifesavers #businesscoach

New Chapter Alert: Leveraging Customer Service Expertise for Next-Level Impact! After over a decade of delivering top-notch customer experiences in the tech and telecom industries, I am excited to announce that I AM OPEN TO NEW OPPORTUNITIES! My customer service journey has been a remarkable one, with a diverse range of experiences that I have honed my skills in: • Inbound Customer Support: Resolving complex issues with empathy and precision. • Backend Operations: Ensuring data integrity and quality assurance with precision. • Customer Satisfaction and Retention: Crafting loyalty programs and ensuring seamless experiences. • Technical Support and Troubleshooting: Resolving complex issues with precision and empathy. • Team Leadership and Training: Mentoring high-performing teams and developing talent. • Process Improvement and Optimization: Streamlining operations and enhancing efficiency. But that's not all - My academic background in Business Administration with a specialization in Artificial Intelligence from Nexford University has given me a unique edge in understanding the intersection of technology and human-centric approaches. Also, what drives me is more than just technical expertise - it's a passion for delivering exceptional customer experiences that drive business growth and build lasting relationships. I'm dedicated to: • Developing customer-centric strategies that propel business success. • Fostering collaborative environments that encourage innovation and growth. • Mentoring teams to reach their full potential and deliver outstanding results. • Crafting processes that drive efficiency and employee engagement. • Developing training programs that foster growth and development. If you know of any opportunities that align with my unique blend of customer-centricity and technical knowledge and/or you're looking for a dedicated Customer Service Professional or Customer Success Specialist who can bring value to your organization, let's connect and explore how I can drive success in your organization. Feel free to share this post with your network, and let's make some meaningful connections. Let's leverage my skills to build a workplace culture that prioritizes empathy, innovation, and collaboration. #customerservice #techindustry #telecom #jobsearch #newchapter #careergrowth #customercentricity #leadership #innovation #operationsandperformance

I love this initiative of bringing our community together to show support! 🙌 Too often, especially when working from home, it can feel like we’re each on our own little island. But posts like these remind us that we’re not alone—there’s a vibrant, supportive network out there ready to connect and collaborate. What if we took this a step further? How about a ‘Come As You Are’ Virtual Happy Hour? No need to dress up or prepare a pitch—just a casual, open space to connect, share stories, and unwind with fellow professionals who understand the unique challenges and joys of our industry. Let’s take some time to relax and build genuine connections. Who’s in? 🍻 Whether you’re in Customer Experience, Sales, or any adjacent field, let’s break down those virtual walls and build meaningful connections. Together, we can create a community where ideas are shared, challenges are overcome, and successes are celebrated. No one should feel like they’re on an island—let’s come together, as we are. #CustomerExperience #RemoteWork #Community #Support #Teamwork #Networking

Customer Experience Comes First: The Hard Reality of Leadership Not everyone will make it. Sometimes, we must make tough decisions. Letting someone go based on performance is a hard reality. It's a decision I wish we never had to make. But, sadly, not everyone is: The right fit for the organization. Equipped with the necessary skills for the job. Best for our customers. Customer experience comes first. As Sr. Director Revenue Operations, our duty is to create the best teams for our customers. This doesn't mean the person wouldn't excel elsewhere, but we must build teams that thrive in our organization. It never gets easier... telling someone they're not the right fit. But ultimately, our responsibility is to our customers and the team members supporting them. For Sr. Director Revenue Operations who can relate: Know that you're not alone.

Hello everyone Today is about MY BIG WHY? As we kick off the 7-day Cx consistency challenge, I want to begin with my passion and purpose for the customer experience field. My big why on my professional journey? I believe in choosing a career that aligns with your passion, skills, and values which will lead to fulfillment and success. My passion for career. I become fulfilled by helping customers, responding to their needs, and making a positive difference in their journey as customers not only in person and via phone calls but also engaging on social media platforms, when I got to write social posts on a company's social media platforms and come up with advertising campaigns. My passion for CX grew from there I've always found myself in a customer service role. My commitment to meeting and exceeding customer expectations and being dedicated. My willingness to learn and challenge myself took me from being hired for a call center role in the same company to managing a social media platform, public relations, and advertising campaigns. I'm glad to join this challenge One of my goals is to train a customer-facing team to provide quality service and contribute to business growth through quality customer experience. “Day 1 of 7 days cx LinkedIn consistency challenge with Naana Baffo #customerexperience #customerspecialist #consistency #customersatisfaction #linkedinchallenge #pascalinapentuainkoom #careerpasshion

I'm seeking new opportunities as a customer success manager and eager to bring my expertise to a new team! 🔹 Team Leadership: Increased customer satisfaction by 25% and retention by 15% through data-driven strategies. 🔹 Customer Journey Optimization: Ensured seamless experiences across all touchpoints. 🔹 Metrics & Insights: tracked key account metrics (NPS, CSAT, CES) and built success plans with clear objectives. 🔹 Cross-functional Collaboration: worked with sales, marketing, and product teams to enhance engagement. 🔹 Operational Efficiency: Reduced response times by 35% through tool optimisation. If you know of a role where I can add value, let's connect! #CustomerSuccessManager #CareerOpportunities #CustomerEngagement #CustomerSatisfaction