Michelle Curtis’ Post

📢 Are You Hiring With Your Customer in Mind? 🤔 As a business owner or hiring manager, it's crucial to consider the impact of your hiring decisions on your customers' experience. 🚀 Here's why: 1️⃣ Customer Satisfaction: Your employees are the face of your brand. When you hire individuals who are aligned with your company values and genuinely care about your customers, it enhances the overall experience. Happy and satisfied customers lead to increased loyalty and positive word-of-mouth. 😃🗣️ 2️⃣ Brand Reputation: Hiring with your customer in mind helps you build a strong brand reputation. When your employees understand and empathize with your customers' needs, they can provide personalized solutions, foster trust, and create lasting connections. 🤝✨ 3️⃣ Customer-Centric Culture: Hiring the right people ensures your organization maintains a customer-centric culture. When your team focuses on delivering exceptional experiences, it becomes a part of your company's DNA. This culture attracts more customers and sets you apart from your competitors. 💪🌟 4️⃣ Business Growth: Hiring with your customer in mind is not just about short-term gains; it's a strategic investment in your business growth. By prioritizing the customer experience from the onset, you build a loyal customer base, increasing the customer's lifetime value and driving revenue in the long run. 💼💰 So, take a moment to reflect on your hiring practices. Are you considering your customers in the process? It's time to align your hiring strategy with your customers' needs and create a winning formula for success! 🎯 #CustomersFirst #CustomerExperience @TaceyAtkinson #CustomerExperienceChampions #CustomerCentric #Culture #EmployeeAttrition #HiringStrategy #CustomerCentricity #BusinessGrowth #CustomerSatisfaction #BrandReputation

📢 Are You Hiring With Your Customer in Mind? 🤔 As a business owner or hiring manager, it's crucial to consider the impact of your hiring decisions on your customers' experience. 🚀 Here's why: 1️⃣ Customer Satisfaction: Your employees are the face of your brand. When you hire individuals who are aligned with your company values and genuinely care about your customers, it enhances the overall experience. Happy and satisfied customers lead to increased loyalty and positive word-of-mouth. 😃🗣️ 2️⃣ Brand Reputation: Hiring with your customer in mind helps you build a strong brand reputation. When your employees understand and empathize with your customers' needs, they can provide personalized solutions, foster trust, and create lasting connections. 🤝✨ 3️⃣ Customer-Centric Culture: Hiring the right people ensures your organization maintains a customer-centric culture. When your team focuses on delivering exceptional experiences, it becomes a part of your company's DNA. This culture attracts more customers and sets you apart from your competitors. 💪🌟 4️⃣ Business Growth: Hiring with your customer in mind is not just about short-term gains; it's a strategic investment in your business growth. By prioritizing the customer experience from the onset, you build a loyal customer base, increasing the customer's lifetime value and driving revenue in the long run. 💼💰 So, take a moment to reflect on your hiring practices. Are you considering your customers in the process? It's time to align your hiring strategy with your customers' needs and create a winning formula for success! 🎯 #CustomersFirst #CustomerExperience @TaceyAtkinson #CustomerExperienceChampions #CustomerCentric #Culture #EmployeeAttrition #HiringStrategy #CustomerCentricity #BusinessGrowth #CustomerSatisfaction #BrandReputation

📢 Are You Hiring With Your Customer in Mind? 🤔 As a business owner or hiring manager, it's crucial to consider the impact of your hiring decisions on your customers' experience. 🚀 Here's why: 1️⃣ Customer Satisfaction: Your employees are the face of your brand. When you hire individuals who are aligned with your company values and genuinely care about your customers, it enhances the overall experience. Happy and satisfied customers lead to increased loyalty and positive word-of-mouth. 😃🗣️ 2️⃣ Brand Reputation: Hiring with your customer in mind helps you build a strong brand reputation. When your employees understand and empathize with your customers' needs, they can provide personalized solutions, foster trust, and create lasting connections. 🤝✨ 3️⃣ Customer-Centric Culture: Hiring the right people ensures your organization maintains a customer-centric culture. When your team focuses on delivering exceptional experiences, it becomes a part of your company's DNA. This culture attracts more customers and sets you apart from your competitors. 💪🌟 4️⃣ Business Growth: Hiring with your customer in mind is not just about short-term gains; it's a strategic investment in your business growth. By prioritizing the customer experience from the onset, you build a loyal customer base, increasing the customer's lifetime value and driving revenue in the long run. 💼💰 So, take a moment to reflect on your hiring practices. Are you considering your customers in the process? It's time to align your hiring strategy with your customers' needs and create a winning formula for success! 🎯 #CustomersFirst #CustomerExperience @TaceyAtkinson #CustomerExperienceChampions #CustomerCentric #Culture #EmployeeAttrition

#TellusTuesday! Customer Service + Product = ? Let’s talk product magic! We all know customer service professionals are on the front lines, hearing customer wins and woes daily. Product managers? They're the masterminds behind building awesome products. These two teams could be the ultimate innovation dream team! Imagine... customer service representatives spilling the real tea on what features frustrate users or leave them wanting more. Product managers, armed with this information, could turn those pain points into features that blow customers away! (not literally though 😆 ) Tell us: 𝗜𝗻 𝘆𝗼𝘂𝗿 𝗼𝗽𝗶𝗻𝗶𝗼𝗻, 𝗵𝗼𝘄 𝗰𝗮𝗻 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝘁𝗲𝗮𝗺𝘀 𝗮𝗻𝗱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿𝘀 𝗹𝗲𝗮𝗱 𝘁𝗼 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴𝘀? Hit me with your best opinions in the comments!  —————————————————————————————————— Seeing my post for the first time? 𝕀’𝕞 𝕊𝕚𝕛𝕦, 𝕒𝕟𝕕 𝕀 𝕤𝕡𝕖𝕔𝕚𝕒𝕝𝕚𝕫𝕖 𝕚𝕟 𝕕𝕣𝕚𝕧𝕚𝕟𝕘 𝕓𝕦𝕤𝕚𝕟𝕖𝕤𝕤 𝕖𝕩𝕔𝕖𝕝𝕝𝕖𝕟𝕔𝕖 𝕥𝕙𝕣𝕠𝕦𝕘𝕙 𝕖𝕩𝕡𝕖𝕣𝕥 𝕔𝕦𝕤𝕥𝕠𝕞𝕖𝕣 𝕤𝕖𝕣𝕧𝕚𝕔𝕖, 𝕕𝕪𝕟𝕒𝕞𝕚𝕔 𝕒𝕔𝕔𝕠𝕦𝕟𝕥 𝕞𝕒𝕟𝕒𝕘𝕖𝕞𝕖𝕟𝕥, 𝕒𝕟𝕕 𝕤𝕥𝕣𝕒𝕥𝕖𝕘𝕚𝕔 𝕤𝕒𝕝𝕖𝕤 𝕚𝕟𝕚𝕥𝕚𝕒𝕥𝕚𝕧𝕖𝕤, 𝕝𝕖𝕧𝕖𝕣𝕒𝕘𝕚𝕟𝕘 𝕂𝕐ℂ 𝕚𝕟𝕤𝕚𝕘𝕙𝕥𝕤 𝕥𝕠 𝕓𝕠𝕠𝕤𝕥 𝕘𝕣𝕠𝕨𝕥𝕙 𝕒𝕟𝕕 𝕖𝕟𝕙𝕒𝕟𝕔𝕖 𝕔𝕦𝕤𝕥𝕠𝕞𝕖𝕣 𝕤𝕒𝕥𝕚𝕤𝕗𝕒𝕔𝕥𝕚𝕠𝕟 𝕒𝕟𝕕 𝕣𝕖𝕥𝕖𝕟𝕥𝕚𝕠𝕟. #customerservice #tellustuesday #productmanagement #innovation #opinions

Customer-focused is not just a slogan for us; it is a fundamental aspect of our organizational culture. 🌟 Check out this article to learn more about our approach to prioritizing the customer experience, and how it impacts our team, growth, and success. 🌟 #stansell #customerfocusedconstruction #womanownedbusiness #generalcontractor #contractor #construction #newconstruction #remodel #culture #customerservice #wbe #hiring #nowhiring

#artofcustomerexperience 29/365 "Thrilled to share why a Sales Manager can excel as a Customer Experience Manager! 🚀 In the dynamic world of business, the transition from Sales to Customer Experience Management is a strategic move that brings unique strengths: 1. **Deep Understanding of Client Needs:** Sales Managers are adept at understanding client needs to close deals. This skill translates seamlessly into anticipating and fulfilling customer expectations for a superior experience. 2. **Relationship Building:** Sales is all about building strong relationships. As a Customer Experience Manager, those relationship-building skills become the foundation for customer loyalty and satisfaction. 3. **Problem-Solving Prowess:** Sales Managers excel in overcoming objections and solving challenges. In the realm of customer experience, this skill is invaluable for addressing concerns promptly and ensuring a positive journey. 4. **Communication Mastery:** Effective communication is a hallmark of successful sales. Customer Experience Management demands clear, empathetic communication to enhance customer interactions and foster trust. 5. **Data-Driven Insights:** Sales Managers often leverage data to understand market trends. Applying this analytical mindset to customer data enhances decision-making for a more personalized and effective customer experience strategy. 6. **Results-Oriented Focus:** Sales professionals are results-driven. Shifting this focus to customer satisfaction metrics ensures a continual commitment to delivering outcomes that delight customers. In essence, the skills honed in Sales lay a strong foundation for elevating the Customer Experience. 👥✨ #CustomerExperience #SalesToCX #Leadership"

🔍 Customer Support vs. Customer Success: A Key Distinction I had an eye-opening conversation with Ed Powers today about the evolving landscape of customer-facing roles. As someone who's spent most of my career in technical customer-facing positions that blended these roles, I'm fascinated by how companies are now separating these disciplines to maximize customer value. Here's what I learned: 📞 Customer Support/Service: • Reactive approach • Focuses on immediate issues • Short-term interactions • Measured by resolution time and satisfaction 🚀 Customer Success: • Proactive strategy • Concentrates on long-term goals • Ongoing relationship management • Measured by retention, upsells, and adoption By distinguishing these roles, companies can: ✅ Efficiently resolve day-to-day issues ✅ Strategically work towards broader customer objectives ✅ Improve overall customer experience ✅ Drive business growth Have you noticed this shift in your organization? How has it impacted your customer relationships? #CustomerExperience #BusinessStrategy #CustomerSuccess

Cultivating a Customer-Centric Culture: A Blueprint for Organizational Success In today's dynamic business landscape, cultivating a customer-centric culture is not just a strategic move; it's a necessity for sustained success. Here's a blueprint to guide your organization in building a culture that places customers at the heart of everything you do: Leadership Drives the Change: Leadership sets the tone. Showcase customer-centric behavior from the top down. Demonstrate the value of customer satisfaction through your actions and decisions. Empower Employees with a Customer-Focused Mindset: Instill empathy and understanding in your team. Encourage employees to view challenges from the customer's perspective, fostering a proactive problem-solving approach. Prioritize and Act on Customer Feedback: Establish robust feedback mechanisms to capture customer insights. Turn feedback into actionable strategies for product or service improvements. Communication is Key: Consistently communicate the importance of customer-centricity. Share success stories of exceptional customer experiences within the organization. Cross-Functional Collaboration: Break down silos and ensure departments collaborate seamlessly. A unified effort ensures a holistic and positive customer experience at every touchpoint. Training for Continual Improvement: Regularly conduct training programs to reinforce customer-centric principles. Keep your team updated on industry trends and evolving customer expectations. Measure, Analyze, and Iterate: Implement key performance indicators (KPIs) to measure customer satisfaction. Use data-driven insights to identify areas for improvement and celebrate successes. Celebrate Customer Success Stories: Share stories of delighted customers across the organization. Recognize and reward employees who go above and beyond in delivering exceptional customer experiences. Embed Customer-Centricity in Company Values: Ensure that customer-centric values are integral to your company's mission and vision. Align company goals with the goal of enhancing customer satisfaction. Adaptability in a Changing Landscape: Stay attuned to evolving customer needs and market trends. Adapt your strategies to maintain relevance and resonance with your customer base. Remember, building a customer-centric culture is an ongoing process. It requires dedication, consistency, and a genuine commitment to understanding and meeting the needs of your customers. As your organization evolves, so too should your customer-centric initiatives. Together, let's make every interaction a positive and memorable experience for our customers. #CustomerCentricity #OrganizationalCulture #CustomerExperience 🌐✨ #BusinessStrategy #CustomerSuccess #CareerGrowth 🌟#CustomerServiceJobs #HiringNow #CustomerSupport #JobSearch #NowHiring #CustomerCare #JobOpening #CustomerExperience #CareerOpportunity #ApplyNow

Today we will deal with: Inspiring your Customer Service team: Customer Service ideally constitutes of 3 major traits namely, people -first attitude, patience and professionalism. Inspiring a customer service team involves fostering a positive and supportive environment while motivating individuals to excel in their roles. Here are some tips: 📌Lead by example. 📌Set clear expectations and goals. 📌Invest in training 📌 Reward good work. 📌Open communication. 📌 Empower your team. 📌Focus on customer success. 📌 Celebrate accomplishments. By implementing these tips, your customer service team can be inspired to deliver exceptional performance and create memorable experiences for your customers. Remember Customer is King!! Which other tips do you recommend? #customersuccess #customerservice #opentoconnect #linkedincommunity #letsconnect #linkedinnetwork #hiring

As a customer success and retention leader, I know firsthand that providing an exceptional customer experience requires a team effort. In fact, your Customer Support team plays a crucial role in the customer journey, acting as both the offensive and defensive line. They're the ones in the trenches, solving problems and overcoming objections day in and out. A successful team member on the line isn't a "know it all," but they know enough to ensure customers can use the solution with little friction. They also collaborate across teams to provide world-class support and share feedback. Similar to discovery, the collection and sharing of feedback is critical. To achieve this, you must have the right tools in place to ensure effective collaboration with Product, Engineering, Sales, and CSMs. Don't let this valuable data go to waste. Use and share it like the treasure it is. How do you ensure that data is collected and shared appropriately? Let's continue the conversation in the comments below. #retention #customersuccess