When your security officers don’t consider customer service to be one of their roles, you’re risking your organisation’s reputation. When they do, is it saving your organisation money on PR & Marketing….? Toro Solutions have assisted a number of large organisations in assisting to upskill their security teams, or audit contracted security providers. Speak to Liv or Mike.
Credit where credit is due! Last night my wife and I went to see “You me at Six” in concert at Portsmouth Guildhall, Portsmouth Guildhall Renaissance Founder's Club. The reason for my post is that the in house Security team were the epitome of how professional frontline officers should be. After the support act, I was asked by a very friendly officer if I would mind moving up a few seats so that a less abled lady could sit on the end seat where there was no arm rest which helped her mobility and comfort. The Officer’s request was made through empathy and a genuine desire for her to enjoy the show. How could I say no! He then lent over and offered to buy me a pint of beer as a Thankyou. Unnecessary, said I, I’m driving. Off he goes only to return with a bag of Maltesers and wine gums instead. That was a very kind gesture and won me over as well as all those around me…. Who benefitted from those sweets. Throughout the night I watched the supervisors coordinate security staff from the balconies and the stage officers carefully lift crowd surfers out of the mosh pit! All delivered with a sense of fun but ultimately safety. I was very impressed! It encourages me to allow my own teenage boys to attend concerts at the Guildhall because I know there are no bullies in the security team and that their safety will be assured. Thanks to all involved!
