Aakanksha Garg’s Post

"It's All in the Details" Remember that conversation with a server in the restaurant, a life story from the cab driver, some local phrase you were taught by the hotel worker that made people around feel a little happier to hear something common from the foreigner? All these moments you will remember forever, its is something you cannot buy, it is something not everyone is able to receive - moments of truth. Guest`s behavior is changing a lot and so fast, with a greater emphasis on experiences rather than material possessions. Creating memorable moments aligns with this shift, satisfying guest`s desire for unique and meaningful experiences. Paying attention to small details, providing personalized service for guests can indeed transform an experience into a positive memory one by demonstrating care and a commitment to excellence. Here are some specific examples: The Michelin-starred restaurant Eleven Madison Park in New York City is known for its exceptional service. They often surprise guests with thoughtful gestures like customized menu items or parting gifts, elevating the dining experience. The Ritz-Carlton Hotel Company is renowned for its personalized service. They keep detailed guest profiles to anticipate and fulfill individual preferences, making each stay memorable. A hotel that takes note of guests' preferences, such as their preferred room temperature, pillow type, or favorite beverage, and ensures these are ready upon arrival. Creating a personalized experience for your guests is not just an option, it's a necessity. #hospitality #momentsoftruth #memorablemoments #personalizedservice #HOTL752 Sara Harrel

Professionalism across emotions! How to uphold the service standard even when emotions run high! https://lnkd.in/ecxiXBJQ Guests visit fine dining establishments for a curated experience, and the staff is an integral part of that experience. Regardless of their personal emotions, staff members must uphold the standards of the restaurant. Even during challenging moments, professionalism and friendliness must prevail to ensure that guests feel valued and well taken care of. 1. Mindful Breathing: Deep breathing helps calm the nervous system and provides a moment to regain composure before responding to guests. 2. Positive Self-Talk: You are part of the team, and you won’t be the one to let the team down. You are stronger than whatever emotion is burning you down! Your values and integrity are more important than any temporary emotion trying to destroy them. 3. Focus on the Guest’s Experience: Reminding yourself of your role in creating positive experiences for the guests can help shift your mindset and maintain a more positive attitude. 4. Empathy and Perspective-Taking: Connecting with the guest’s needs and emotions will allow you to respond more compassionately. 5. Take Short Breaks: A few moments away from the immediate situation can provide you with a chance to collect your thoughts, regulate your emotions, and return with a calmer demeanor. #waiter #waitress #waitertraining #finedinng #restaurant #hotel #finediningservice

🌟💼 "Elevating Service Standards" In the world of hospitality, excellence is not a goal; it's a standard. From polishing silverware to anticipating guests' needs, attention to detail is the hallmark of exceptional service. What's one small gesture that can turn an ordinary dining experience into something extraordinary? Let's raise the bar together! 🚀 CTA: Share your insights in the comments! Hashtags: #ServiceExcellence #HospitalityStandards #CustomerExperience

Creating memorable experiences is what we do in the hospitality industry. This, coupled with a strategic approach to hotel food & beverage, can also drive healthy revenue. Check out these strategies for making hotel restaurants stand out from the competition and compete with popular standalone eateries. ✔️ Develop a unique concept that aligns with the hotel's overall brand and reflects the local context. ✔️ Prioritize high-quality ingredients, creative dishes, and impeccable service to exceed guest expectations. ✔️ Source local ingredients and incorporate regional culinary influences to create a sense of place and attract local diners. ✔️ Design an inviting ambiance with thoughtful decor, music, and lighting to complement the dining experience. ✔️ Train staff to deliver attentive and personalized service that caters to individual guest preferences. ✔️ Cater to non-hotel guests by actively promoting the restaurant in the local community. ✔️ Give the restaurant some operational autonomy to allow for menu innovation and marketing tailored to its unique concept. #hotelmanagement #foodandbeveragemanagement #totalhotelrevenuemanagement

The old school way of looking at hotel F&B is over Because things like this just don't fly anymore; --> "Our in-house guests want..." --> "But what about breakfast" --> "Dial '0' for to Room Service" --> "This is our all day dining restaurant" Instead you have to change your mindset like this; --> Build for the local community --> What about lunch and dinner too? --> Make ordering easy, add a digital option --> Create engaging stories Forget what you've always done Choose to think differently Who agrees 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

Baarish Aur Samosa! ☔️ Did you know? The Food and Beverage department isn't just a supporting role in the hotel industry. At times, it's the star performer. 🎭 Did you know, the F&B department can contribute up to a staggering 80% of a hotel's total revenue? Surprising, isn't it? But that's the reality of today's hospitality landscape. 🌅 With strategic marketing and a dash of creativity, that ratio can even be pushed up to an eye-popping 100%. Isn't that a delicious prospect? Reimagining F&B is the secret ingredient that can cook up new levels of success for hotels. So, do we just undervalue the role of this segment in hospitality? 🏨 Let's hear your thoughts on this. 🚀 #foodandbeverage #hotelindustry #hospitality #revenuegeneration

Did you know? Hospitality fuels more than comfort; it powers economies! 💼✨ Explore the dynamic impact of the hospitality industry with Poona Hoteliers Association. A revelation that goes beyond the luxurious stays and exquisite dining. 🏨 . . . . . . . #phaknowledge #hospitalityfacts #economicimpact #travelandtrade #hospitalityinsights #hotelindustry #tourismimpact #stayandgrow #economybooster #beyondthebedroom #PHAEconomyBoost #DidYouKnowPHA #hotelierswisdom #hospitalitynumbers #impactfulstays #economiqstories #PHAEconInsights #hospitalitygrowth #travelandprosper #industryinsights

Good day dear LinkedIn family, In my over 18 years of experience in the hospitality industry, I've visited, worked and managed different kinds of restaurant settings and one major thing I observed was how restaurant staff, managers and owners refer to their GUEST as CUSTOMER. Today, walk with me as I elaborate on the difference between guests and customers in the hospitality industry. In the hospitality industry, the terms "customers" and "guests" are often used interchangeably, but there can be subtle differences: Customer: This term generally refers to individuals or groups who purchase goods or services from a business. In hospitality, a customer might be someone who books a hotel room, dines at a restaurant, or uses a travel service. The focus is on the transactional aspect of the interaction. Guests: This term is used to emphasize a more personalized and welcoming experience. In hospitality, "guests" are those who are staying at a hotel, dining at a restaurant, or participating in an event. The term implies a higher level of service, care, and attention to the individual’s needs and comfort. Overall, "guests" in the hospitality industry implies a more hospitable and personalized approach, whereas "customers" emphasizes the business and transactional relationship. In the context of the hospitality industry, referring to individuals as "guests" is generally considered more professional. This term conveys a sense of hospitality, care, and personalized service, which are key aspects of the industry. It emphasizes the experience and comfort of the individual, aligning with the industry's focus on providing exceptional service. As a restaurant owner, staff and managers, which one would you rather use? #restaurantowners #restaurantmanagers #hospitalityindustry #exceptionalcustomerservice #radissonhotels #restaurantpreopeningsetup #linkeldnfam

Explore in our recent newsletter how boutique hotels without F&B outlets can elevate culinary offerings for their guests!💡

👋 Master the art of hospitality with the Meet, Greet & Seat approach! 🌟 Welcoming your new guests with a friendly acknowledgment as soon as they arrive sets the tone for a memorable dining experience. A simple gesture like eye contact and a warm "Hi" can instantly put guests at ease, especially during wait times. Encourage the closest team member to engage with guests promptly, ensuring a seamless transition from arrival to seating. Let's prioritize guest satisfaction from the moment they step through the door and create lasting impressions that keep them coming back. Discover more top tips at TheRestaurantGuru.com! #HospitalityTips #CustomerExperience #TheRestaurantGuru