Abdel El Ayyadi’s Post

Dave Seaton's induction into the CX Hall of Fame highlights his innovative contributions to customer journey mapping. CEO of Seaton CX, Dave blends technical expertise with customer empathy to create journey maps that catalyze organizational change. His approach emphasizes direct customer engagement and strategic problem-solving, making these maps tools for empathetic understanding and action. Launching Seaton CX during the pandemic, Dave used remote work as a lever to enhance customer experience. His future-focused Dharma method aims to meet customers' needs genuinely, setting a new benchmark for customer journey mapping. Dave's work demonstrates the transformative power of combining innovation with empathy in CX. #CXHallofFame #CustomerJourneyMapping #Innovation #Empathy #DaveSeaton #SeatonCX #DharmaMethod

Customer service leaders face a common challenge in aligning with enterprise-wide customer centricity goals. The key lies in understanding that customers seek smooth experiences that minimize service interactions. Misinterpreting customer centricity can lead to strategies that expand service interactions, overlooking the core customer desire for seamless product experiences. The Shift: - Redefine Customer Centricity: Prioritize minimizing service interactions to guide the development of customer-centric products and experiences. - Emphasize Low-Effort Resolution: Implement swift, low-effort resolution strategies for customer interactions. - Foster Collaboration: Communicate the benefits of customer centricity and drive cross-functional collaboration for success. By adopting this fresh perspective, customer service becomes an integrated part of the customer journey, enhancing experiences. #customerservice #customercentricity #experience #collaboration

6 Reasons Why Customer Journey Mapping Works  Mapping the customer journey from start to finish is crucial for achieving CX excellence. Our end-to-end customer journey mapping service brings your teams together to understand your customers' reality.   Here are 6 reasons why our Customer Journey Mapping service can benefit your business:  - We CX specialists are expert mapping facilitators.  - We tailor sessions to fit your culture and business needs.  - With extensive sector experience, we empathise with your challenges.  - We guide you to improve both personally and professionally.  - We help set ambitious yet achievable goals for your team transformation.  - Continuous feedback ensures quality and satisfaction.  We streamline your services to enhance efficiency and ensure every step of your customer's journey is superb. Have a question on how CX Journey Mapping can help you? DM me today! #CustomerEngagement #BusinessGrowth #FeedbackMatters #RealTimeFeedback

In the domain of customer service, achieving a delicate balance between meeting current needs and pushing boundaries is essential. Reflecting on my experiences, I've learnt that prioritizing customer benefits is paramount. Placing customer experience at the forefront and working backward toward technology ensures that innovations are truly impactful and resonate with the end user. However, true innovation often demands venturing beyond immediate demands, necessitating strategic divergence and a clear vision. By navigating this intersection of customer focus and innovation, businesses can drive transformative change and long-term success. #CustomerExperience #InnovationCulture #BusinessStrategy

5 CX questions I'm continually asking... 1: What improvements have customers seen in the last decade? 2: Are today's customer issues the same as they used to be? 3: With the experience industry maturing, why is satisfaction dropping? 4: If barriers to success (like tech) are lowering , should our rate of progress be quicker? Whats stopping it? 5: What sets tomorrow's leading companies apart in their CX? Bonus: And why the eye rolls when I ask someone how their cx or digital transformation is going? 🙄 #customerjourney #customerexperience #change

To create a culture that truly enhances customer experiences, consider focusing on these key strategies: 🔹 Understand Customer Needs: Dive deep into what customers value and need from your services. 🔹 Empower Your Team: Provide training and support to help your team deliver outstanding service. 🔹 Leverage Technology: Use innovative tools to streamline processes and improve interactions. 🔹 Measure and Improve: Continuously gather feedback and use it to refine your service approaches. By embracing these practices, you can transform service cultures and drive greater customer success. What strategies have you found effective in enhancing customer experiences?

At Doctor Care Anywhere the mantra "Nothing About Us, Without Us" is a guiding principle that puts their agents at the centre of their CX strategy. By giving them a voice and the tools they need, they can deliver exceptional care to every customer 🌟 Discover how advanced contact centre technologies can transform your agents' abilities and turn operational challenges into strategic opportunities, as we delve into the significant findings from Contact Babel's latest cutting-edge research report on 'Agent Engagement & Empowerment' in our recent webinar. Watch on demand now and learn how empowering your agents can elevate your CX strategy to deliver simply brilliant customer experiences 💡 https://lnkd.in/eUcbzQbj #AgentEmpowerment | #AgentEngagement | #ContactCentreTransformation

Was fun and entertaining listening to Co-Founder of CX Accelerator, Nate Brown and our very own Fabrizio Trotti in our latest webinar on the relationship or more commonly the lack of it of Customer Support and the top management. To hear the speakers' and participants' thoughts and tips, you can watch the recording from the link in comments. In addition, there's another CX Webinar coming up: Little things in Customer Experience: How minor efforts can lead to memorable experiences. Interested? Feel free to join these free webinars from the link in comments. #CX #customerexperience #customersupport

Customer experience is about more than technology; it's about building relationships. Explore the importance of empathy in CX transformation and how to cultivate a customer-centric culture within your organization. #CustomerExperience #CustomerEmpathy #CXTransformation #ThinkForward