Ad Hoc LLC’s Post

View organization page for Ad Hoc LLC, graphic

12,228 followers

For years, the guidance for agencies has recommended mobile-optimized websites and discouraged native mobile apps. But the times and technology have changed. Agencies that ignore the opportunities presented by native mobile apps are leaving improvements in customer experience on the table.  Agencies like the VA have seen great success in adding native mobile apps as one choice for how users access benefits and services. Here’s how one user reviewed the VA’s Health and Benefits mobile app: “This app makes it so easy to see my appointments, order my meds and to keep in touch with the Doctors. Thank you so much for making it easy to navigate and get things done from the comfort of my home. Kudos to you all. A grateful vet.” As with any digital experience project, building great native mobile apps should start with user research and a product-thinking approach to determine if a mobile app is the right tool to address the specific needs of real-world users. When that’s the case, federal agencies should add native mobile applications to their suite of digital solutions to better serve the public and improve customer experience. https://lnkd.in/gwd6UgsH #mobile #govtech #cx

It’s time to revisit mobile apps as a part of your government CX strategy - Ad Hoc

It’s time to revisit mobile apps as a part of your government CX strategy - Ad Hoc

adhoc.team

To view or add a comment, sign in

Explore topics