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People should have a choice in how they access government services. In person, on the phone, and online are common, and we think native mobile apps should be part of the toolkit for agencies looking to deliver an excellent customer experience. When applied to well-researched user needs, native mobile apps offer an opportunity to provide a level of convenience that is difficult to replicate with other technologies. Agencies looking to build trust in their services through a better customer experience should evaluate if native mobile apps are the right tool for them. https://lnkd.in/g6tzDAbg #mobile #govtech #cx

Mobile apps, choice, and customer experience - Ad Hoc

Mobile apps, choice, and customer experience - Ad Hoc

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