Advania CX Nordic Network’s Post

See how combining permanent and augmented IT staff can drive innovation, enhance flexibility, and boost productivity. Swipe through to explore the benefits, strategies, and success stories of a blended workforce model! 💼💡🚀 #WorkforceManagement #BlendedWorkforce #ITStaffing #Innovation #Productivity #BusinessGrowth #TalentManagement

Our new blog post digs into the essential components of Workforce Optimization and how it's a game-changer for contact centers. Discover the blend of technology and strategy that drives success. https://buff.ly/48STLoP #WFO #ContactCenterExcellence #Playvox

By now you've likely realized your WFM team is doing wayyyy more than producing forecast and schedules. But is there still a disconnect? Are you still having trouble reaching your CX and EX goals? There is likely a misalignment between organizational goals and the WFM tactics. Lets chat about it. We aren't "The WFM People" for nothing https://lnkd.in/eecsbbb7 #thewfmpeople #cx #ex #wfm #workforcemanagement #thatWFMGirl

Exciting news! Our latest WFM release introduces industry-leading capabilities that fuse front and back-office workstreams, enabling organizations to effortlessly manage their entire workforce in the digital era. Find out how >> https://okt.to/cAtXHp #WorkforceManagement #CustomerExperience #WFM

After decades in the industry, we've discovered the blueprint to #workforcemanagement that works for business success! 👀👇 We've seen it again and again. These four markers can make or break your path to optimization and efficiency. How would YOU rank the importance of these qualities in your WFM processes? #WFM #scalability #agility #optimization #callcenters #contactcenters #WFMaaS

In this #CXFIles episode, Steve Mosser talks about the evolution of workforce management and how flexibility can work for both clients and agents in a way that also develops the workforce, rather than just creating more casual roles - how is WFM turning into Total Footprint Optimization? #WFM #BPO #CX #Flexibleworking #WFH #hybridwork Michael Gray Peter Ryan

Reducing operating costs while simultaneously increasing employee productivity is a dual strategy that is crucial for enhancing a company's competitiveness and profitability. This approach not only streamlines expenses but also maximizes the potential of the workforce, creating a more agile and efficient operation. When a business effectively lowers its overhead, it can reallocate resources towards innovation, employee development, and strategic investments, which are pivotal for long-term growth. smartForce from Metamorph enables our clients exactly with that.

⛔ Employee resistance to change can be a massive roadblock in an organisation's journey to success. 🤔 While adaptability is an essential trait of any flourishing business, many teams can find change challenging with a staggering 50% of initiatives failing. 🧭 In our Omniplex Guide blog, we unpack 4 key ways you can expertly take control of change and jump into common causes. Equip your team for a smooth transition now: https://lnkd.in/e6G_gSwA #DigitalTransformation #ChangeManagement #DigitalAdoption

By now you've likely realized your WFM team is doing wayyyy more than producing forecast and schedules. But is there still a disconnect? Are you still having trouble reaching your CX and EX goals? There is likely a misalignment between organizational goals and the WFM tactics. Lets chat about it. We aren't "The WFM People" for nothing https://lnkd.in/eUKnfvE2 #thewfmpeople #cx #ex #wfm #workforcemanagement #thatWFMGirl

In an era of rapid change, it's essential to stay ahead of the curve. Vigilink WFM is your trusted partner in workforce management, guiding you through a three-phased approach to develop a future-proof strategy for your organization. From analyzing trends and creating scenarios to strategic planning, Vigilink WFM helps you navigate the evolving work landscape with confidence. Ready to embrace the future of work? 🌟 Let's build a resilient, adaptable, and thriving workplace together! #FutureOfWork #WorkforceManagement #Innovation #StrategicPlanning #VigilinkWFM #BusinessStrategy