Here are 3 statistics about #CX in #2024 that may surprise you: 😃📊 ✅ 70% of CX leaders struggle to increase customer loyalty. (Gartner) (Our reaction is like: WOOOOAH 🤯😱🫨) ✅ 73% of global consumers say they consider customer experience when making purchase decisions. (PwC) ✅ 49% of consumers admit to leaving a brand they were loyal to over the past six months due to poor customer experience. (Emplifi) What’s important to you when you shop? 🧐🛒 Well… Of course, just like any other customer, to us, the customer experience is KEY! 🔑 The greatest thing about #CX is that it doesn’t require you to make huge sales/marketing efforts if you want your business to grow. You simply need to take good care of the clients you’ve already got. It's simple! It may not always be easy, but please remember, we are here to help. 🚀🤩 This weeks movie featuring 🎥🎞️: Patrik Lännerberg, Pär Lindström, Jonas Kristensen, Thomas Manojlovic-Karlshøj, Mark Pettersen-Surio, William Franc, Alexander Leopoldson #CX #Customerexperience #CCaaS #Advania #AdvaniaCX
Life is a journey towards pleasant experiences, with our expertise we want to help agents simplify perform amazing CX experiences 🏄♂️ Let us tell you how! 📨
Advania Sverige AB
3moInsightful as always 🎉 thank you for spreading the word 🙏