Advantage Unified Commerce’s Post

Reflecting on my recent one-on-one session with Lori (Goldenhersh) Ryan, Senior Director of Client Leadership at Mars United Commerce, I wanted to share five standout pieces of advice that deeply resonated with me. Her insights and experience provided invaluable guidance that I believe will benefit everyone. Here are my top five takeaways from our conversation: 𝟭. Treat everyone with equal respect, regardless of their position or status. 𝟮. Take full responsibility for your work. People respect those who own their mistakes and don’t shift blame onto others. 𝟯. When you make a mistake, view it as a learning opportunity and move forward. Mistakes are essential for growth and improvement. 𝟰. Be a reliable and dependable person- always be someone others can count on. 𝟱. Remember, time is money. Use it wisely and efficiently to maximize productivity.

Although they are from diverse industries, these business leaders face similar challenges - enabling sales people to be their authentic self, understanding the customer and becoming more customer centric, simplifying processes in CRM, and focusing on the right sales opportunities. Which of these challenges is most pressing for you and your business right now?

“Consumers don’t think how they feel, they don’t say what they think, and they don’t do what they say.” (David Ogilvy). This article asks whether Morrisons' Rami Baitiéh is right in his tactic to bring customers into management meetings. It makes some great points about putting your money where your mouth is and getting to know customers properly and listening to their needs. Also about challenging experts who may be out of touch and disrupting ingrained ways of doing things. So yes, I think it’s a great thing and look forward to hearing what comes of it. But if you’re thinking about doing the same, remember it’s not a silver bullet. Customers can’t tell you everything they think and want, because they don’t know. (See the wise words of David Ogilvy above). It’s part of our psychological evolution to not have access to all our decision making (or the ability to articulate it), because it’s simply not in our evolutionary best interests to do so.  So there’s still a huge role for the expertise to observe and understand the hidden psychological drivers to behaviours and decisions like which supermarket to shop at. The ones customers can't tell you about. And given that supermarket shopping is about as close to acting on our primal instincts to ‘hunt and gather’ as most of us get these days, I suspect tapping into those ancient, unconscious decision-making triggers is even more vital in Morrisons’ case than for most. https://lnkd.in/eeNJMufh

At Winston, accountability isn’t just a buzzword—it’s a fundamental principle guiding our interactions with employees and partners. It’s the thread weaving through our company culture and driving our commitment to excellence and integrity. We are dedicated to our agreements and to the shared goals we are working towards. This commitment to accountability helps us build enduring partnerships that are based on trust and shared success.

At Winston, accountability isn’t just a buzzword—it’s a fundamental principle guiding our interactions with employees and partners. It’s the thread weaving through our company culture and driving our commitment to excellence and integrity. We are dedicated to our agreements and to the shared goals we are working towards. This commitment to accountability helps us build enduring partnerships that are based on trust and shared success.

"The cure for anything is salt water - sweat, tears, or the sea."  Isak Dinesen 👇   The Strategic Accounts Leadership Team (SALT) is their namesake- They are the indispensable ingredient for our business success. Through effort, exertion, emotions, and over the brackish NY harbor we found energy and connection. I know what we found within and with each other this week will open our potential to embrace more than we can imagine. Some of the boldest, most ambitious, imaginative, impactful campaigns and content you’ve been seeing on LinkedIn, chances are our teams had their hand in that- helped conceive, build, beta, execute…and earned the right to do it all again. We love being in the business of helping business grow. Together, we’re working to write some of the most ambitious and interesting lines in our and our customers’ LinkedIn profiles. If you haven’t yet, you will want to hear our ideas, expertise, passion, and pointy points of view. (And if you’re one of the lucky few, we just might sing you a song. 🎵 🎤)

At Winston, accountability isn’t just a buzzword—it’s a fundamental principle guiding our interactions with employees and partners. It’s the thread weaving through our company culture and driving our commitment to excellence and integrity. We are dedicated to our agreements and to the shared goals we are working towards. This commitment to accountability helps us build enduring partnerships that are based on trust and shared success.

This Black History Month, we're privileged to honor the innovators and leaders at Arise who exemplify leadership, innovation, and a commitment to progress. These distinguished individuals not only drive our company to new heights but also inspire transformative change throughout the industry. Christopher McLaughlin-Brooks , Chief Information Officer (CIO) & Chief Product Officer (CPO), leads with a visionary approach that integrates technology with human-centric services. His leadership is steering Arise towards pioneering achievements in customer experience, showcasing the critical role of technology in enhancing service delivery. Lyiwa Finnell, Customer Success Manager, is recognized for her exceptional leadership and strategic insight. Her unwavering commitment to elevating our service delivery and client satisfaction marks her as a pivotal figure in driving customer success at Arise. Tinica Mullings, Director of Business Intelligence, leverages data-driven strategies to identify opportunities for innovation and growth. Her work in setting new operational standards is instrumental in propelling Arise towards greater efficiency and effectiveness. Jay J., Director of Fraud Prevention, earns accolades for his significant contributions to our security posture. His dedication to ensuring the safety and trust of our operations and client relationships is foundational to the integrity and success of Arise. Together, these visionary leaders embody the essence of transformative dedication, innovation, and leadership. They are not merely shaping the future of Arise; they are also lighting the way for the next generation to envision greater possibilities and pursue them with conviction. As we celebrate their accomplishments this month, let their journeys inspire us to pursue excellence and make a lasting impact in our CX community and beyond. Their stories are a beacon of motivation, urging us all to strive for greatness and enact meaningful change. #BlackHistoryMonth #Leadership #Innovation #Arise

In business, what is presented to the public and clients is significant. But the unseen, the roots, and the depth of the organization's culture are crucial for sustained success. 🚀

What fun. Last night was a customer graduation, and a great excuse to dress up in a tux. Yes, yes, I was wearing shorts because it was a virtual event but making the effort to dress up was important. Celebrating the commitment of the 30 Sales Management graduates was incredibly important or as one senior leader shared, it was "significant". The journey of almost 12-months on the program was celebrated with graduates sharing their stories, our facilitators making special mentions for stand-out participation, and their leaders discussing how this will make a huge difference to their stakeholders (shareholders and customers). My favourite quote for the evening: "we are building the right Sales Management muscle memory". My favourite moment: Celebrating the 12 ladies on the Cohort who formed part of the most inclusive, representative group of managers in a traditionally male-dominated industry. A great reminder of how important it is to pause to celebrate. And to arrive dressed up for the part.