Alex Johnson’s Post

This week's recommendation for crisis management afficionados is 'What Just Happened?' a brand new crisis management podcast from the wonderful Tamara Littleton and Kate Hartley. In the podcast they discuss some of the most important crises of recent years and draw out learnings from them. I was honoured to be invited to appear on the first episode which examines the 1982 Tylenol recall, a case study which has provided a template for crisis response ever since. It promises to be a must listen for anyone involved in crisis management. #crisismanagement #crisiscommunication #tylenol https://lnkd.in/eAWTQ8Gh

Surprisingly, values and culture are often absent from the crisis communications lexicon in South Africa. Two corporates I have worked with - Woolworths and Yara International a Norwegian fertiliser manufacturer - understand this well. Values shape behaviour, which in turn forms the culture of organisations. This is the most effective defence in a crisis, guiding decision-making and serving as the most influential long-term crisis prevention strategy. For a compelling explanation of this concept, using the seminal Tylenol case study, listen to the podcast "What Just Happened" by Tamara Littleton and Kate Hartley. They articulate the very principles I have been advocating for at Hewers over the past nine years. Jonathan Hemus explains the rationale behind having a clear strategic intent in a crisis, layered above values. Key takeaways include: 1. It provides a vision for success. 2. It aligns your team around the same objectives. 3. It simplifies decision-making. 4. It sets priorities. This podcast is essential listening for anyone in crisis communications. #Crisiscommunications #Crisismanagement

How to Plan for a Crisis in Your Business 🆘😱🚨 Are you prepared for a crisis in your business? Gavin breaks down the essentials of a robust Crisis Management Plan. From handling injuries to dealing with media outrage or financial instability, he's got you covered. 💡 Discover the significance of having an immediate action plan and learn how to minimize damage and safeguard yourself and your loved ones. 🛡️ Don't wait for disaster to strike. Get ahead of the game! 👊 Watch our full episode on YouTube, listen on Spotify or Apple Podcasts 🔗https://lnkd.in/eQrYXJRp 🔥🎧📺 #ImTheGafferPodcast #crisismanagement #businesspreparedness #construction #constructionmanagement #constructionindustry #constructionsafety

Are you looking to improve your crisis management skills and enhance communication within your club? In our latest podcast episode, we had an insightful conversation with @coreysaban, an Emmy nominated and Associated Press award-winning TV journalist and crisis management expert experienced in working specifically with club industry leaders. We explored real-world solutions and best practices for handling crises, managing the media, and creating a positive club culture. Don't wait until it's too late - tune in to the episode now to prepare yourself and your team for any situation. Listen to this episode inside GIG or wherever you get your favourite podcasts and level up your crisis management abilities. #ClubLeadership #CrisisManagement #ClubCulture #PodcastEpisode

Are you looking to improve your crisis management skills and enhance communication within your club? In our latest podcast episode, we had an insightful conversation with @coreysaban, an Emmy nominated and Associated Press award-winning TV journalist and crisis management expert experienced in working specifically with club industry leaders. We explored real-world solutions and best practices for handling crises, managing the media, and creating a positive club culture. Don't wait until it's too late - tune in to the episode now to prepare yourself and your team for any situation. Listen to this episode inside GIG or wherever you get your favourite podcasts and level up your crisis management abilities. #ClubLeadership #CrisisManagement #ClubCulture #PodcastEpisode

This week, I’m focusing on risk and crisis in business. In my recent podcasts, I’ve chatted with lawyer Andrew Douglas & RoyceComm managing director Richard Amos on the prevalence of risk and crisis in business - and how to manage it. Every business owner needs to embrace risks and prepare for crises, because tackling problems head-on is the secret to success. Think of crisis communications as a type of EBA for your business - when times are tough, you need to go back to the basic principles that govern and guide your operations, and be firm on where you stand. The bottom line: be clear on how you’re going to lead through a crisis and ensure it aligns with your overarching mission and strategy 💪

Why FEMA’s First Winter-Ready Campaign Matters to Companies and Organizations FEMA’s launch of its first winter-ready campaign is a wake-up call for all government agencies and companies. Find out why in today’s episode of my “Crisis Management Minute” podcast. You can listen to my commentary wherever podcasts are found, including: Apple Podcasts at this link: https://lnkd.in/eGEwATqF And the Federal News Network at this link: https://lnkd.in/eBQ-xPbA “Crisis Management Minute” is produced by Molly Ruland’s Heartcast Media. #fema #winter #weather #crisis #crisismanagement #edwardsegal #crisismanagementminute

In the client service sector, the absence of feedback can be more telling than complaints. Encouraging open dialogue post-service not only mitigates the risk of silent departures but also demonstrates a commitment to excellence. An effective follow-up strategy can convert even dissatisfied clients into advocates, illustrating the value of transparency and responsiveness in fostering loyalty. Watch the full episode of this podcast here: www,focusgdt.com/ep21 #ClientRetention #ServiceExcellence #ProfessionalGrowth

Check this out! EHS Podcast full of lots of useful information and guidance from people imbedded in all aspects of #HealthandSafety

In crisis management, the only constant is change.” 🌍🔄 As we close out the dynamic year of 2023, I invite you to join me, Markus Epner, and John Davison in our latest podcast episode. We’re taking a retrospective look at a year that has been both challenging and transformative. Dive into our discussion as we explore how the crises of 2023 have reshaped global businesses. We also share our personal highlights from key events, offering unique insights into the world of crisis management. 🎧 Listen to our engaging conversations, now available on all platforms. Find the link in the comments. #CrisisManagement #GlobalBusiness #2023Retrospective #LeadershipInsights #Podcast #MarkusEpner #JohnDavison