Alexandra Hoag’s Post

Experiences as the core of #loyalty resonate deeply in today's travel landscape. By shifting from transactional to emotional connections, Marriott Hotels taps into the modern traveler's desire for meaningful, shareable moments. This approach aligns with emerging trends in the travel industry, such as Wowzitude live stream travel subscriptions, which also prioritize unique experiences. This strategy recognizes that in the current market, creating lasting memories and fostering emotional connections are key to building brand loyalty, especially among travelers who value experiences over traditional perks. https://lnkd.in/e6vqpAS8 #travel #experiences PhocusWire

Home swapping is changing the hospitality industry, offering a new option to traditional hotels. My recent home swapping experience was eye-opening, showing how this trend benefits both hosts and guests. For a week, I swapped my city apartment for a cozy cottage in the countryside. The exchange was smooth, thanks to a reliable home swapping platform that made sure both sides had verified profiles and clear agreements. Home swapping isn’t just budget-friendly; it also builds a sense of community and trust among travelers. It’s interesting to see how popular this model is becoming, particularly with frequent travelers and digital nomads. A recent survey shows that the home swapping market is expected to grow by 10% each year, showing a move towards more personalized travel experiences. For hospitality professionals, home swapping provides insights into what customers want and expect. It reminds us that travelers are looking for unique and authentic stays. As the industry evolves, using innovative approaches like this can redefine customer satisfaction and loyalty. #Hospitality #TravelTrends #HomeSwapping #CustomerExperience #TravelInnovation

🛏️💰 Turning Chaos into Cash Flow: Mastering Accommodation Distribution Channels 💡 AccomNews explores the pitfalls and consequences of ineffective distribution channels and rate management—an accommodation manager’s worst nightmare. Chris de Closey- Switch Hotel Solutions, Samuel Steel - Resly & Timothy Swallow - Savvy Hospitality Solutions break down how accommodation providers can optimise their distribution channels, maximise occupancy, and drive profits—without the overwhelm. From OTAs to direct bookings, discover expert tips on mastering the digital marketplace and keeping your business thriving. 🔗 Read the full article here 👇 #AccomNews #AccommodationIndustry #RevenueManagement #HospitalityManagement #OTAs #TravelTech #HotelDistribution #CashFlow #hotelmanagement #accommodationmanagment

𝐓𝐡𝐞 𝐑𝐢𝐬𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐀𝐥𝐥-𝐈𝐧𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐑𝐞𝐬𝐨𝐫𝐭 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐏𝐨𝐰𝐞𝐫 𝐨𝐟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐌𝐞𝐬𝐬𝐚𝐠𝐢𝐧𝐠 𝐂𝐡𝐚𝐧𝐧𝐞𝐥𝐬 Beginning in the 1950s with Club Med, the all-inclusive holiday has revolutionised travel. Originating as a simple tent colony on Majorca by Gérard Blitz, this model now features thousands of resorts globally, including big names like Hilton and Marriott Hotels. These resorts package meals, activities, and accommodations into one price, simplifying budgeting and enhancing value for travellers. 𝐓𝐡𝐞 𝐀𝐩𝐩𝐞𝐚𝐥 𝐨𝐟 𝐀𝐥𝐥-𝐈𝐧𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐇𝐨𝐥𝐢𝐝𝐚𝐲𝐬 ● Easy Budgeting: One upfront cost covers all expenses, aiding financial management. ● Perception of Value: Bundled services often come at a lower total cost, increasing perceived value. ● Comprehensive Experience: Resorts provide diverse dining and entertainment options all in one place, ensuring convenience and satisfaction. 𝐄𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐭𝐡𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐰𝐢𝐭𝐡 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐌𝐞𝐬𝐬𝐚𝐠𝐢𝐧𝐠 𝐂𝐡𝐚𝐧𝐧𝐞𝐥𝐬  In today's digital age, effective communication is key to enhancing the customer journey. All-inclusive resorts can leverage business messaging channels such as SMS and chat apps like @Rakuten Viber, @WhatsApp, and others to engage with guests at every stage of their vacation. Here’s how: ● Pre-Arrival: Engage guests with updates and personalized information. ● On-Site Engagement: Use messaging for real-time updates on activities and services. ● Post-Stay Follow-Up: Maintain contact to build loyalty and encourage repeat visits. All-inclusive resorts have adapted to modern travellers' needs by offering seamless vacation experiences. Business messaging plays a crucial role in keeping guests informed and valued throughout their stay. Here at Intis Telecom we’ve been helping companies do exactly this for well over a decade. Business Messaging is our focus, and we’ve built up a loyal client following around the world who recognize the great value we bring to their businesses each day. Our Messaging solutions make it easy for any organisation to send its customers or team members content rapidly and accurately, allowing them to get on with doing what they do best – treating their customers, business partners and own personnel with exceptional care, as individuals. #intistelecom #businessmessaging #trustedpartner

Having traveled a lot frequently, I wanted to get a pulse on the Hotel Check-In Process: What’s Your Preference? With today’s fast-paced world, the hotel check-in process has evolved to offer travelers a variety of options to suit their needs and preferences. Whether you prefer the traditional counter with a friendly face, the convenience of a kiosk, or the efficiency of online check-in, there’s something for everyone. Counter Check-In: There’s something special about the personal touch of checking in with a hotel staff member. The in-person interaction can enhance the travel experience, offering personalized service, local recommendations, and the warm welcome that sets the tone for your stay. On many occasions this does not leave me warm and fuzzy as the staff does not always like to interact which being in the business travel industry leaves me a bit frustrated and I generally try to make small talk with them anyway. Kiosk Check-In: For those who prefer a quicker process, kiosks provide a streamlined option to check in with minimal waiting. It’s efficient, straightforward, and perfect for travelers in a hurry. Any you could be waiting in a line and have no options to make changes if necessary. Online Check-In: The ultimate in convenience, online check-in allows you to bypass the counter entirely. Arrive at your destination with everything ready to go, saving time and making the arrival process seamless. This usually comes with a chat bot as well so if you do have questions, they can be answered or have someone call you back. While technology offers great convenience, the value of personal interaction in the hospitality industry cannot be understated. A warm greeting and personalized assistance can make a significant difference in how welcomed and comfortable a traveler feels. Again being in the industry, if I get great customer service I go above and beyond to make sure that person is recognized. What’s your preference? Do you enjoy the personal touch at the counter, the speed of a kiosk, or the convenience of online check-in? Share your thoughts and experiences in the comments below! #Travel #Hospitality #HotelCheckIn #CustomerExperience #TravelTech #BusinessTravel #BusinessTravel

Looking Ahead: The Future of Group Demand in Hospitality As we navigate through 2024, the resurgence in group demand has been a lifeline for many U.S. hotels, counterbalancing a softer transient travel landscape. But what does this mean for 2025? According to Kelsey Fenerty from STR, next year will be a pivotal one for the industry. While the corporate traveler remains less inclined toward short-term rentals, preferring the amenities and convenience of traditional hotels, several key trends will shape the future: Domestic Corporate Travel : With many companies bringing employees back to the office, we’re witnessing a steady rise in domestic meetings and events. This renewed focus on in-person interactions is driving demand for hotel accommodations. Event-Driven Demand : Major events and sports tournaments are back, creating a surge in group travel and bookings. Keeping an eye on these events will be crucial for optimizing your revenue strategies. Evolving Revenue Metrics : As total revenue per available room (TRevPAR) gains prominence, hotels are placing greater emphasis on enhancing the overall guest experience. This shift means guests are increasingly willing to pay for premium experiences. ADR Volatility and Opportunities : While average daily rate (ADR) growth may show some volatility, it also presents opportunities. Hotels that adapt to these changes can leverage pricing strategies effectively to maximize revenue. Long-Term Outlook : STR and Tourism Economics forecast steady growth in occupancy, ADR, and RevPAR through early 2025, despite some economic uncertainties. At Topaz Services, we understand that managing reservations efficiently is crucial for capturing this growing group demand. Our dedicated contact center team is here to support your property with seamless reservation handling and exceptional customer service through voice services, live chat, and web chat, ensuring that you stay ahead in a competitive market.

𝑻𝒉𝒆 𝑬𝒗𝒐𝒍𝒗𝒊𝒏𝒈 #𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑰𝒏𝒅𝒖𝒔𝒕𝒓𝒚: 𝑨𝒅𝒂𝒑𝒕𝒊𝒏𝒈 𝒕𝒐 𝑪𝒉𝒂𝒏𝒈𝒆 𝒂𝒏𝒅 𝑰𝒏𝒏𝒐𝒗𝒂𝒕𝒊𝒏𝒈 𝒇𝒐𝒓 𝒕𝒉𝒆 𝑭𝒖𝒕𝒖𝒓𝒆 In the aftermath of the COVID-19 pandemic, the hospitality industry has undergone significant transformations, emphasizing safety, flexibility, and enhanced guest experiences. #Hotels and accommodations have implemented rigorous cleanliness standards and adopted contactless technologies like mobile check-ins and digital keys to minimize physical contact and prioritize guest safety. 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 𝐁𝐞𝐝𝐬𝐕𝐚𝐥𝐮𝐞: 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐁𝐨𝐨𝐤𝐢𝐧𝐠 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬 Enter BedsValue, a cutting-edge portal designed to streamline online bookings for #travelagents. This innovative platform offers a comprehensive range of travel options, real-time availability updates, and competitive pricing. BedsValue empowers travel agents with a user-friendly interface, enabling efficient management of travel arrangements and enhancing overall productivity and client satisfaction. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐋𝐞𝐄𝐧𝐭𝐢𝐜𝐢𝐧𝐠 𝐆𝐥𝐨𝐛𝐚𝐥: 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 Collaborating with LeEnticing Global provides travel agents with access to industry expertise and personalized support. Our partnership aims to equip agents with tailored solutions and strategic guidance to navigate the evolving hospitality landscape effectively. By leveraging our resources and insights, agents can optimize their operations and deliver exceptional service to their clients. 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐏𝐫𝐞𝐩𝐚𝐫𝐢𝐧𝐠 𝐟𝐨𝐫 𝐋𝐚𝐮𝐧𝐜𝐡 As BedsValue prepares for its official launch, #travelagents are encouraged to connect with our team via email or support number. We are committed to providing proactive assistance, addressing inquiries, and preparing agents to leverage BedsValue's capabilities fully upon its release. 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐅𝐨𝐫𝐰𝐚𝐫𝐝: 𝐄𝐦𝐛𝐫𝐚𝐜𝐢𝐧𝐠 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 Looking ahead, the hospitality industry continues to evolve through technological advancements and a renewed focus on personalized guest experiences. BedsValue and LeEnticing Global are at the forefront of driving this transformation, empowering travel agents to thrive in a dynamic and competitive market by embracing innovation and connectivity. In summary, as hospitality adapts post-pandemic, BedsValue and LeEnticing Global stand ready to support travel agents with advanced tools and strategic partnerships, ensuring they meet the demands of modern travelers effectively and efficiently. Until our new portal, BedsValue, launches, you can reach us for bookings and inquiries via: Email: support@leenticing.com Phone: +91 8178503529 #UAE #TravelOpportunities #BusinessTravel #LuxuryTravel #LeEnticingGlobal #travelagents #travelbookings

Exclusive: Hoteliers need to be intuitive to counter cost-of-living pressures. Explore strategies and insights to navigate these challenging times. 🏨💡 #HospitalityIndustry #CostOfLiving #AccomNews Read more via the link below.

#Hotel loyalty programs often bring to mind points and - eventually - a free night in a member property. But Anthony Capuano, CEO of Marriott International, believes the company’s #loyalty platform can go far beyond traditional expectations. Ultimately, he said, he wants Marriott to evolve from “a more transactional relationship to a more emotional relationship” with its members, tying into the ever-expanding importance of #experiences in travel decision-making. Read more on #PhocusWire: https://bit.ly/3zr12ju #travelnews #travelindustry #traveltech #loyaltyprograms

🚀 2024: Expectations vs Reality in the Hotel Market - Where do the challenges lie? 🌍🏨 As we move through 2024, hoteliers are reassessing business expectations for the coming years, with an increasing focus on sustainability, direct bookings, and quality GMs with a solid grasp of both operational and technical expertise. Listen to the latest Travel Market Life podcast in the run up to Travel Market Life Live at Independent Hotel Show London 2024. Some of the key topics covered: 📈 The unexpected surprises (and challenges) affecting performance in 2024 🏨 The shift in booking patterns, with a spike in last-minute decisions 👥 The importance of occupancy over ADR in a flattening market 📊 How MICE and corporate travel are boosting revenue for hotels 💻 The role of tech investment and innovation in staying competitive “One of the things driving a lot of hoteliers at the moment is personalisation. I think the reality is really kicking in now and people are expecting it. And if they don't get it, they're disappointed. Most people are willing to share their information to enable personalisation. I think that could be something that sort of separates the wheat from the chaff and drives people forward where they are able to make each guest feel independent and independently valued.” Jane Pendlebury “The hotels that are really succeeding in driving that direct leisure business are the ones that have a really clear direct booking strategy and a really clear, long reaching 18 months - two year plan so that you can capture those direct guests” Catt McLeod FIH “Predicting, forecasting and setting budgets and rates for 12 months out is just very difficult. It's really a finger in the air exercise. A lot of the times travel patterns have changed so much. Lead times have changed. The demographics of and the behaviour of the passengers have changed. So, it's kind of difficult to get a real tight grasp on.” Jon Siberry 🎧 Listen now: https://lnkd.in/emkMUcCQ #Hospitality2024 #HotelIndustry #TravelTrends #HospitalityTech #InnovationInHotels