Alogent’s Post

Today, 6 in 10 users prefer apps over websites. As more people rely on mobile banking, it's crucial to stay on top of UX trends. But how can you keep up while meeting user expectations? Check out the article below to learn the key UX trends that shape the future of mobile banking:

👟 Step into the next era of #banking with insights that put you ahead. Our new Consumer Banking Syndicated Research Report features actionable insights and recommendations from task-based #UX benchmarking research. Using a #mixedmethods approach with 100 consumers of 5 national banks, our research team analyzed critical user features within digital banking experiences. ✅ See how your app's experience compares against industry benchmarks ✅ Back-up your product roadmap with rigorous data ✅ Navigate the consumer banking landscape with a clear map ✅ Identify opportunities to fine-tune your users’ experience Discover what’s happening behind the login screen: https://lnkd.in/gzi7fxCr

As someone who has personally used several digital banking platforms, TPBank BIZ honestly stands out as one of today's most user-friendly and intuitive digital banking platforms tailored for corporates. A prime example of its user-centric design is the ability for users to personalize the navigation sidebar, cherry-picking only the features they really need and arranging them in their preferred order of priority. Surprisingly, many banks still lag behind in this regard, burdening users with lengthy navigation bars cluttered with features they seldom use. It's exciting to see more and more banks paying attention to digital UI/UX for corporates. #digitalbanking

Transforming Banking: From Reactive to Proactive User Experience! The banking industry has embraced digital self-care platforms, empowering users to manage their finances through convenient online services. However, shifting towards a more personalized and empathetic user experience is crucial to thrive in today's landscape. This is where proactive communication comes into play. Reshaping services to anticipate user needs and proactively deliver relevant information and support can significantly enhance the overall experience. By shifting from reactive to proactive communication, banks can foster deeper customer relationships, build trust, and ultimately, drive loyalty. This case study by Startappz delves deeper into this concept, showcasing how proactive UX can revolutionize the banking experience: https://lnkd.in/dZ47ZBpq Join the conversation! Share your thoughts on how proactive UX can benefit the banking industry and its customers. #banking #fintech #userexperience #proactivecommunication #customercentric #startappz

🌐 Unlocking the Future of Mobile Banking! 📱 Publicis Sapient's latest report delves into the customer journey across 32 banks, revealing the keys to success: Usability, Engagement, and Execution. Discover how technology transforms experiences, and explore opportunities for differentiation through hyper-personalization, inclusive design, progressive UI, and more! 💡💳 #MobileBanking #TechInnovation #CustomerExperience

If you're considering building your new digital banking experience on a BaaS platform, consider: ◼️ You won't control their roadmap, your feature requests are ranked based on how many others want them ◼️ You'll be expected to design the UX & integrate - do you have engineering team and do they have bandwidth for new initiatives? ◼️ Their model is to stay involved and host your data. Do you want that risk? A better model is having a company build your banking solutions, the way you want it. Then teach you the systems to manage it 100% inside the bank.

Came across an insightful article from West Monroe on the importance of digital platforms in today's banking landscape. Whether it's optimizing SMB lending or utilizing a point solution technology for Deposit Account Opening, considering the total cost of ownership is crucial. Solutions with self-service functionality can drive out opex costs and enable real-time product changes without the need for consultants or having code writers/programmers in-house. Additionally, this allows financial institutions to be responsive to their micro and macro environments & launch new products for specific target audiences. A nimble platform prioritizing high UX/CX satisfaction and quick implementation to launch timelines is key. Sharing for the benefit of my #creditunion and #communitybank connections. Link to the article: https://lnkd.in/e_KyerB6

🚀 Transform Your Customer Experience with #HyperPersonalisation In the ever-evolving banking and customer service world, staying ahead means embracing the future today. At Ailleron, we're pioneering the journey into hyper-personalization, a game-changer that will redesign how financial institutions interact with their clients. Discover the power of tailoring every interaction to meet your customers' unique needs and expectations with Agata Cyuńczyk insights from first hand! Within the #UXLab team and our #AilleronExperts, she has been involved in many #UX projects for our financial clients. She shares her thoughts and tips on human-centric approaches to creating tailored apps or systems. Dive into our latest insights to uncover: ✦ The essence of hyper-personalization in banking ✦ Its pivotal role in the future of customer service ✦ Best practices to implement it within your organization 🔗 Read the full article here: https://hubs.li/Q02pNGtx0 Be the difference that sets your services apart! And yes, it's another unveiling of our #Woman Power in #Ailleron! #DigitalAcceleration #UserExperience #MobileFirst #CustomerCentric #CustomerExperience #CX #FutureOfbanking

🌐 Unlocking the Future of Mobile Banking! 📱 Publicis Sapient's latest report delves into the customer journey across 32 banks, revealing the keys to success: Usability, Engagement, and Execution. Discover how technology transforms experiences, and explore opportunities for differentiation through hyper-personalization, inclusive design, progressive UI, and more! 💡💳 #MobileBanking #TechInnovation #CustomerExperience