WFM Trends: With the rapid advancement of AI and automation, WFM solutions have become sophisticated, tailored platforms designed to streamline operations, enhance productivity, and elevate the employee and customer experience. It’s about time! We’ve rounded up 8 WFM Trends we’re seeing this year that will keep your organization ahead and utilizing technology. Download an excerpt from the report by DMG Consulting to learn more: https://lnkd.in/e84mTZqY
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Analytics gives you the power to quality monitor 100% of interactions. But what does this complete picture reveal? 🔎 Rising customer pain points detected early before they spread 💡 Revenue opportunities uncovered that were previously missed 📈 Data-driven insights to enhance CX and loyalty ⚙️ Streamlined processes across sales, service, and support Cirrus Connects offers this omni-channel analytics solution natively on our platform. Our AI digs deep into every customer conversation, decoding sentiment, intents, trends - you name it. These real-time insights transform contact centres into proactive intelligence hubs for the business. We can rapidly pinpoint issues, identify growth opportunities, and predict future outcomes. Download the tip sheet to start leveraging analytics and earn a seat at the leadership table: https://lnkd.in/efreiRU2 .
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Analytics gives you the power to quality monitor 100% of interactions. But what does this complete picture reveal? 🔎 Rising customer pain points detected early before they spread 💡 Revenue opportunities uncovered that were previously missed 📈 Data-driven insights to enhance CX and loyalty ⚙️ Streamlined processes across sales, service, and support Cirrus Connects offers this omni-channel analytics solution natively on our platform. Our AI digs deep into every customer conversation, decoding sentiment, intents, trends - you name it. These real-time insights transform contact centres into proactive intelligence hubs for the business. We can rapidly pinpoint issues, identify growth opportunities, and predict future outcomes. Download the tip sheet to start leveraging analytics and earn a seat at the leadership table: https://lnkd.in/ebMXcdsx .
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Analytics gives you the power to quality monitor 100% of interactions. But what does this complete picture reveal? 🔎 Rising customer pain points detected early before they spread 💡 Revenue opportunities uncovered that were previously missed 📈 Data-driven insights to enhance CX and loyalty ⚙️ Streamlined processes across sales, service, and support Cirrus Connects offers this omni-channel analytics solution natively on our platform. Our AI digs deep into every customer conversation, decoding sentiment, intents, trends - you name it. These real-time insights transform contact centres into proactive intelligence hubs for the business. We can rapidly pinpoint issues, identify growth opportunities, and predict future outcomes. Download the tip sheet to start leveraging analytics and earn a seat at the leadership table: https://lnkd.in/ezvEudRM .
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For those in, or interested in, the electric and utilities industry, this webinar includes a great slate of speakers talking about how innovative technologies are transforming customer experiences and driving grid modernization.
CapTech is excited to sponsor the Experience Power webinar “Data-Informed Grid Modernization and Revolutionizing Customer Engagement with AI and AR” Join us to hear industry experts share practical insights and real-world examples of how data is driving grid modernization, cutting-edge AI and AR technologies are transforming customer experiences and contributing to more sustainable and efficient energy management. Register here: https://hubs.li/Q026TFnV0
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Rob Scott, Founder of CX Today, met with Michael Windon, National Practice Lead at AT&T, and John C'de Baca, Director of AI and Automation Sales at #Five9, to understand why and consider the channel's future. Read on to learn a few key takeaways. #PartnerPowered
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Rob Scott, Founder of CX Today, met with Michael Windon, National Practice Lead at AT&T, and John C'de Baca, Director of AI and Automation Sales at #Five9, to understand why and consider the channel's future. Read on to learn a few key takeaways. #PartnerPowered
Intelligent Voice In CX: Reshaping the Future of Contact Centers
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Rob Scott, Founder of CX Today, met with Michael Windon, National Practice Lead at AT&T, and John C'de Baca, Director of AI and Automation Sales at #Five9, to understand why and consider the channel's future. Read on to learn a few key takeaways. #PartnerPowered
Intelligent Voice In CX: Reshaping the Future of Contact Centers
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Analytics gives you the power to quality monitor 100% of interactions. But what does this complete picture reveal? 🔎 Rising customer pain points detected early before they spread 💡 Revenue opportunities uncovered that were previously missed 📈 Data-driven insights to enhance CX and loyalty ⚙️ Streamlined processes across sales, service, and support Cirrus Connects offers this omni-channel analytics solution natively on our platform. Our AI digs deep into every customer conversation, decoding sentiment, intents, trends - you name it. These real-time insights transform contact centres into proactive intelligence hubs for the business. We can rapidly pinpoint issues, identify growth opportunities, and predict future outcomes. Download the tip sheet to start leveraging analytics and earn a seat at the leadership table: https://lnkd.in/eqekd286 .
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Analytics gives you the power to quality monitor 100% of interactions. But what does this complete picture reveal? 🔎 Rising customer pain points detected early before they spread 💡 Revenue opportunities uncovered that were previously missed 📈 Data-driven insights to enhance CX and loyalty ⚙️ Streamlined processes across sales, service, and support Cirrus Connects offers this omni-channel analytics solution natively on our platform. Our AI digs deep into every customer conversation, decoding sentiment, intents, trends - you name it. These real-time insights transform contact centres into proactive intelligence hubs for the business. We can rapidly pinpoint issues, identify growth opportunities, and predict future outcomes. Download the tip sheet to start leveraging analytics and earn a seat at the leadership table: https://lnkd.in/eqekd286 .
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We’re wrapping up our series on 2024 trends and it’s time to hear from our managing partner, Sam Jenkins, ICD.D. Here are five business trends we’re focusing on in 2024: 🤖 AI and machine learning are shaping business intelligence. 💻 Remote work is not just more meetings. 🛜 The Internet of Things isn’t just about specific tech, it’s about new business practices and modern ideas. 🤳 Digital transformation is more than just bringing your business online. 🧑🤝🧑Bringing systems on board is great, but it needs to fit the whole company, not just one team. Feeling confused about where you’re heading in 2024? Book a meeting with our team. And don’t forget to hit save so you can come back to these trends throughout the year. #YYCBusiness #YEGBusiness #DigitalTransformation #Businesstrends #Digitaltrends
Business Trends for 2024
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Presidents Club- Enterprise AE @ Alvaria, Inc. | CX former Twilio and Kronos
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