Cirrus Connects

Customer loyalty starts with understanding their pain points. In our latest blog, we dive into common frustrations like long wait times and lack of personalisation. We’ll also discuss how to identify these issues and implement effective solutions to improve the overall experience. Read more here: https://bit.ly/3YbFHD1 #CustomerExperience #Cirrus #ContactCentre #PainPoints

When your agents are happy, your customers will be too. Our blog dives into why agent well-being is the foundation of great customer experiences—and how the right tools make a world of difference. It’s time to put people first and see the impact on your business. 🔗 Learn how Cirrus supports agent wellbeing. https://bit.ly/4eoGCa2 #CX #AgentExperience #Cirrus

Did you know that 60% of consumers cite long wait times as a major issue, but only 33% of retailers recognise and do something about it? Understanding your customers' pain points is crucial for building loyalty. In our latest blog, we explore common pain points—such as long wait times and lack of personalised service—and effective strategies to identify and address them. Get the full picture here: https://bit.ly/3YbFHD1 #CustomerExperience #CustomerSupport #Cirrus

Is It Time for Digital Channels? Adding digital channels can transform your contact centre—but it’s not always the right move. On 6 Nov, Jane Thomas from the South West Contact Centre Forum and Dan Lloyd from Cirrus Connects will be hosting a webinar that tackles this very question. We’ve brought together a fantastic panel of industry leaders who’ve navigated this decision firsthand. This is a great opportunity to hear from real businesses about what worked, what didn’t, and how they made their choice. If you’re weighing the pros and cons of adding digital channels, this session will give you the insights you need to make an informed decision. Meet our panel of experts: • Jonathan Evans – Director of Contact Centres & Transformation, Edyn Group • Lisa Hewlett– Head of Operations, NFU Mutual • Louise Walsh – Chief Customer Officer, Utilita Energy • Nichola Williams-Dyton – Head of Customer Service & Operations, Corpay • James Alden – Customer Services Manager, South Gloucestershire Council Don’t miss this chance to ask your questions and get real-world advice from the people who’ve been there. Register today! https://bit.ly/3TTdBLl #Webinar #DigitalChannels #SWCCF #Cirrus

Is your contact centre ready for the seasonal rush? With peak periods approaching, it’s essential to move from merely coping with increased demand to strategically managing it. Our latest blog, "How to Prepare Contact Centres for Seasonal Demand," outlines strategies for effective forecasting, staffing, and training. By planning ahead, you can turn busy seasons into growth opportunities. Read more here: https://bit.ly/3BQcRQY #CustomerService #SeasonalDemand #ContactCentre

Imagine this: A customer reaches out on chat, follows up with an email, then calls your helpline—all about the same issue. Yet, every agent they speak to is in the dark about the previous conversations. If that sounds familiar, you’re not alone. In our latest blog, we share how a centralised platform can prevent this headache for both customers and agents. Ready to fix your multi-channel puzzle? Read on. 👉 https://bit.ly/3ZWRYxE #Cirrus #Omnichannel #CX #ContactCentre

Last night, we had a brilliant time at the UK Customer Experience Awards at Wembley Stadium with our customers, Nisbets and Money Wellness. It was a night of glamour, celebration, and recognition!   While Nisbets didn’t get a nod this time, we're incredibly proud of their resilience and commitment to delivering exceptional customer experiences. A huge congratulations to Money Wellness for taking home Bronze in the Best CX for Vulnerable Customers - Financial Services category! Their dedication to providing free advice and specialised support to those who need it most is truly inspiring.   Thank you to both Nisbets and Money Wellness for joining us—it was a fantastic evening, and we’re already looking forward to next year!   Paul Barclay Sandra Haworth Steve Miller Dan Lloyd Eleanor Morden Darren Haynes Aiden Thomas   #UKCXA #CustomerExperience #CXAwards #Nisbets #MoneyWellness #Cirrus

Dan Lloyd and Ric Williams are all set and ready to meet you at the CX Summit 2024! Come say hello at our stand to chat about all things contact centre. Whether it's optimising your current setup or exploring new ways to engage with your customers, Dan and Ric are here to listen and share how Cirrus can help. Let’s turn conversations into solutions. See you soon!    https://bit.ly/47x68ad   #CXSummit2024 #ContactCentre #CustomerExperience #Cirrus

💡 Did you know 59% of contact centre agents are at risk of burnout, with 28% at severe risk? Smart tech like AI can help lighten their load by handling repetitive tasks, allowing agents to focus on what they do best—solving customer problems. Read our latest blog to learn how tech can make a difference. https://bit.ly/3BQhRVW #ContactCentre #AI #AgentSupport #Cirrus

If you need any more reasons to sign up for our webinar, look at the fantastic panellists! WEBINAR: To add or not to add | Digital channels in the contact centre WHEN: 6 Nov @10h30 Don't miss up, sign up today. https://bit.ly/3TTdBLl