vlebazaar.in
Dear Sir/Madam,
I am writing to urgently address the unresolved issue concerning the non-refund of my payment for Order #2878717 on your platform.
On March 2, 2024, I made three separate payments for Order #2878717, all of which were successfully processed, as indicated by the EasePayId: E240302KHHLCJH. Despite the successful transactions, the order was inexplicably cancelled on March 16, 2024. This left me without the products I had paid for.
Following the cancellation, I was assured that a refund would be processed, with a scheduled refund date of May 8, 2024. Unfortunately, despite the passage of time, the promised refund has not been received. My numerous attempts to resolve this issue through your customer service channels, including calls to the support number [+91 8929516334] and emails to support@vlebazaar.in, have been met with unresponsiveness and disconnection.
The lack of communication and failure to honor your commitment to refund my payment is not only a breach of our contractual agreement but also a violation of consumer rights. I wish to remind you of your obligation to provide timely refunds for cancelled orders and to address customer concerns promptly and professionally.
Therefore, I demand immediate action to process the refund for Order #2878717 and to provide me with confirmation of the same within a specific timeframe. Additionally, I expect a formal apology for the inconvenience caused and an assurance that measures will be implemented to prevent similar incidents in the future.
Please be advised that if this matter is not resolved satisfactorily within the stipulated timeframe, I will have no choice but to explore all available legal remedies, including but not limited to filing a complaint with the appropriate consumer protection authorities and pursuing legal action against Vle Bazaar Private Limited.
Kindly acknowledge receipt of this legal notice and provide a response at your earliest convenience.
Yours sincerely,
DILIP
8810345828
