Global Head of Insurance Premium Audit| Digital Transformation & Product Management | Specialist in Process Improvement, CRM, & People Management | Certified Six Sigma Black Belt and Lean Practitioner
Are you curious about integrating generative AI into the customer experience? Hear from Orlando Gadea Ros, Global VP of Customer Experience at Stanley Black & Decker and Narasimha Kini, EVP, EXL on how gen AI empowers agents for richer, interactive and personalized customer experiences. #GenAI #CustomerExperience #BusinessInsights