Andrew Byrne’s Post

A proper detail is best left to someone meticulous and obsessed with the final product. Those “someone’s” are the detailers at Competitive Vehicle Services. Whatever your needs, and whatever the vehicle, every single part, surface, and detail from front to back will be gone over by our expert techs. Just enjoy the results. #CompetitiveVehicleServices #Detailing

It was once said that expectations are the construction site for resentments. When it comes to servicing and repairing vehicles with a franchised dealer, many customers get anxious - and, yes, sometimes become resentful - over the thought of it. The idea of the big expense, the long wait time, the technical terms and unforeseen repairs can be overwhelming and impact how the trust they feel towards their dealer. Could it be why many new vehicle owners stop coming back to the dealer within 1 to 3 years of their purchase? Here’s a tip: Don’t let customers feel overwhelmed, put them at ease and - crucially - earn their trust. The ways of doing business over the past decade have changed drastically, with phone calls and the notorious paper trail becoming things of the past. Instead, providing access to online booking gives customers the convenience of engaging the dealership when it works for them. Email and text allow them to continue their day without having to inconveniently wait for repair work. Find out more in our recent article: https://lnkd.in/gyM_s6WN #dealership #customerexperience #cx #automotive #automotiveindustry #onlinebooking #automotivetechnology #repair #service #dealer

At Team Alex, we recognize that every customer is unique, and we tailor our services to meet your specific needs without compromise. 🚚 👉 Whether you require door-to-door delivery or choose to drop off and pick up your vehicles at a secure facility, rest assured that we will accommodate your preferences. ⌚ Our flexible scheduling options guarantee that your vehicles are transported at a time that suits you best.  Transport Types: 🚚 Dealer to Customer 🚚 Dealer to Dealer 🚚 Auction to Dealer 🚚 City to City or State to State  🚚 Open or Enclosed Contact us today and see why so many dealers trust Team Alex with their transports.   Alex Lopez & Team-Alex Dealer Transport Specialists [[ LIVE CHAT ]] 📱 Text: 954-933-8329 ✅ Alex Lopez and Team Alex are independent agents of ShipYourCarNow LLC. To get the “Team Alex Experience,” contact us directly.   #automotive #automotiveindustry #carhaulers #onlinebusiness #onlineretail #dealership #dealerships #auctions #carshipping #fleet #fleetmanagement #fleetmanagers #shipyourcarnow  

We tend to think warranty expiration is the sole reason for defection around 35-40k miles. It can be a reason but not the sole reason. Tires are due around that same time, and when you lose the customer to aftermarket shops, that customer continues to those shops for the most profitable period of repairs. From $250 per year initially…to near $1400 annually by year 6. That’s per car. Do the math! It’s worth having a plan to retain those customers you spent so much on to sell to and maintain for years 1-3. Why let them leave and not return. Have a plan to retain. Check out TraXtion, and let us help!

Bundle Up! Imagine having the power to add Appearance Protection to every detail Key Protection for every customer seeking a replacement Tire and Wheel Policy for those purchasing a new set Any coverage you can think of. What if you could efficiently fulfill all this in just 60 seconds including emailing the contract to the customer? Even better, what if you could finalize the sale without the need for any dealer personnel, including Finance or the Business Office? What's holding you back #fixedops #fixedopsmarketing #FixedOpsRoundtable #ServiceDrive #Sonci #CARS

It's not a coincidence - that many vehicle owners defect from servicing with the dealer just about the same time as they need their first set of replacement tires. We're quick to blame the warranty expiration, but it does not negatively impact the consumer's need for tires. That's CP revenue most dealers are willing to pass up, gift-wrapping consumers for the aftermarket. Big mistake. That vehicle is about to embark on a lot of CP work over the course of the next decade. If you value retention, you got to get in the tire game with TraXtion! #GoTraXtion #dealerships #fixedops #fixedoperations #tires #wheelalignment #driversafety #customerretention Dan Beres Brad Kokesh Mike Gottschalk Rob Emerick Scott Rea Craig Kurtz Robert Stallworth Lori Grospitz Kevin Lopez Sandy Cerami Mike Vogel

We asked vehicle owners to identify all the reasons why they might go somewhere other than their dealership for service. Of all responses, 32% of consumers said “limited availability for service appointments.” The only reasons ranked higher were “a bad experience at the dealership” and a lower price elsewhere. So what does this mean for your dealership? And what should you do about it? https://hubs.li/Q02d_1gw0

That first point of defection is when the vehicle owner is replacing their first set of tires. It's lazy to blame warranty expiration. Every vehicle needs tires and your store needs to get in the game. Get competitive with pricing and start assessing tire needs long before the tread disappears. You need to be their "tire store" - everyone needs a trusted advisor in the vehicle repair business. With TraXtion, building long-term retention starts on day one. Let's get serious about retention! #GoTraXtion #dealerships #fixedops #fixedoperations #tires #wheelalignment #driversafety #customerretention 

Don't let your potential customers leave the dealership without a clear understanding of your value. If they don't buy your car, what do they leave with? Often, it's information that can be used against you. But you can change that! Provide them with an iPacket filled with all the information they need to make an informed decision. From the original window sticker to warranty and CPO data, CarFax/AutoCheck, and even your reconditioning spend, give them everything they need to know. Let your transparency and integrity speak for themselves. #salesstrategy #customersatisfaction #automotiveindustry