ANYWHERE365®’s Post

Cloud-based contact centers are far superior to traditional call centers due to their cost efficiency. They eliminate the need for on-premise hardware and maintenance. They offer scalability, enabling quick adjustments to demand without heavy infrastructure investments. Cloud platform’s enhanced data security protects sensitive information, while remote accessibility supports flexible work environments. Additionally, they provide an omnichannel experience, improving customer satisfaction through seamless interactions across various platforms. #cloud #contactcenter #BPO #CX #outsourcing #datasecurity #CloudContactCenter #CustomerExperience #DataSecurity #RemoteWork #OmnichannelSupport #AIAnalytics #CustomerSupport #DigitalTransformation

Your entire organization, one click away. You can finally get the all-in-one cloud communications you need at an unbeatable price. 1CX enables effortless and efficient organization-wide communication and collaboration in one omnichannel environment across all devices - for just $5 per user per month with no hidden fees. Take a virtual tour of the tool: https://bit.ly/3A1T6oy

64 Reasons to Partner with RingCentral is back with reasons 33 - 40! Join us as we explore more of the benefits your customers see when you sell the leader in cloud communications: 33. Organisational features, such as task and event setting. 📅 34. Collaborate easily with features like 3rd party document sharing. 📃 35. Compliance with certifications like ISO, SOC, and more. ✅ 36. An intuitive agent experience that boosts customer service productivity. 🙋♀️ 37. Engage with your customers wherever they are, on any social platform. 📱 38. Comprehensive omnichannel reports to track all contact centre activity. 📈  39. Switch seamlessly to video for immersive conversations. 💻  40. Committed to innovation, especially when it comes to AI & automation. ⚡  Contact me today to join our 16,000+ strong global partner community and unlock more value for your customers!  #64ReasonsToPartnerWithRingCentral #ChannelPartners #RingCentralReach  

Introducing Iristel’s Cloud Contact Center! Revolutionize your customer support with features that matter: ⏳ 24/7 Accessibility: Support your customers anytime, day or night. 📈 Scalable Solutions: Easily adapt as your business grows. 💬 Omnichannel Support: Engage across voice, chat, email, and social media. 📊 Real-Time Analytics: Gain insights to enhance performance. Transform your customer interactions today! Watch till end to learn more about how we can help elevate your service. 🚀 #CloudContactCenter #Iristel #CustomerSupport

Mitel has launched Mitel CX, a GenAI-assisted CX management platform, marking a significant upgrade from its previous legacy contact center offerings. Mitel CX integrates omnichannel capabilities, AI-powered virtual agents, and low-code/no-code tools for AI-assisted workflows. Targeted at medium-to-large contact centers, it allows seamless integration with Mitel's UC solutions, offering a unified experience for both customer service and back-office teams. This launch signals Mitel’s renewed commitment to contact center innovation, combining AI with advanced communication tools to enhance customer and employee experiences. Credit: Blair Pleasant via No Jitter #contactcenter #genAI #mitel #customerexperience #CX https://lnkd.in/ebahq4PG

Genesys Training: Unlock the potential of seamless customer interactions with Genesys Cloud CX! Genesys Cloud CX is designed to ensure all users are on the same version of the software, delivering instant updates and new features across all organizations in a specific Amazon Web Services (AWS) region. Say goodbye to complex on-site IT work and hello to effortless efficiency. From handling phone calls, emails, and chats to social media messages—all through one unified platform—Genesys Cloud CX brings collaboration, communication, and contact center operations under one roof. With comprehensive real-time and historical performance dashboards, businesses gain a 360-degree view of their operations, empowering them to make data-driven decisions in real time. Explore how Genesys is transforming the way businesses interact with their customers and paving the way for future-ready solutions. HCLTech Wipro Tata Consultancy Services Avaya Cisco #CustomerExperience #CloudCX #GenesysCloud #OmniChannel #BusinessSolutions #CustomerService #AWS #Collaboration #ContactCenter #TechInnovation #BusinessGrowth #DigitalTransformation #CXInnovation #RealTimeData #CloudComputing #GenesysTraining

Transform your business with Cisco’s seamless omnichannel solutions, whether it’s hybrid, cloud, or on-premise 🌐 Explore the Key Features: 🔗 Integrate with CRM tools (Salesforce, Microsoft Dynamics, Zendesk) for enhanced workflow efficiency. 🤝 Connect with colleagues and experts through Cisco’s built-in Unified Communication (UC) and collaboration capabilities. 🚀 Deploy with flexible user-based subscription without disrupting critical on-premise operations. 🤖 Empower customers with 24/7 support via AI-based self-service virtual agents for voice and chat. 🏡 Enable your agents to work from anywhere, efficiently managing expanding call volumes. 📊 Monitor real-time feedback with voice-of-customer (VoC) and voice-of-employee (VoE) surveys to keep a pulse on sentiment. Ready to transform your business? Chat with our expert today to learn more about the solution: https://lnkd.in/g9PnR6DS 💬 Jonathan Mondon, Kiew Peng Lau, Shaun Wang, Ann Loraine Labag & Amelia Soon #Cisco #Omnichannel #CustomerExperience #AI #RemoteWork

🚀 **CCaaS: The Future of Contact Centers** 🌐 **What is CCaaS?** – Contact Center as a Service (CCaaS) is revolutionizing how businesses manage customer interactions. It’s a cloud-based solution that delivers **scalability, flexibility, and innovation** at a lower cost. ⚙️ **Why it matters** – CCaaS helps companies streamline operations and deliver a seamless omnichannel experience across voice, chat, email, and social media—all without massive infrastructure investments. 📊 **Data at your fingertips** – With CCaaS, real-time analytics are built in, empowering teams to make **data-driven decisions** that improve both customer experience and operational efficiency. 💡 **Pro Tip: Flexibility is the key**. As your business grows, CCaaS grows with you. This solution adapts to your needs, helping you stay ahead in today’s fast-changing market. 💬 **Question**: How are you leveraging cloud technology to enhance your contact center’s performance? #CCaaS #CustomerExperience #ContactCenter #CX #Innovation #CloudSolutions #CustomerSupport #CallCenter #Leadership #Management #ProfessionalDevelopment #EmployeeEngagement

Leveraging #ServiceNow IT Service Management (ITSM) for digital workflows and ticketing, together with a siloed contact center system, Denny’s experienced challenges in providing personalized and fast service. Agents and supervisors were forced to swivel-chair between platforms to find relevant information and data, impacting service speeds while limiting workflow optimization and training opportunities. To better serve its restaurants, Denny’s turned to #3CLogic for its integrated AI-powered Contact Center as a Serviced (CCaaS) solution purpose-built for ServiceNow, empowering the organization with a unified omnichannel platform for workflows, reporting, and engagements.

Contact Centers are on the Boom since Covid and there is no turning back or slowing down. Here's a link with more insight. #CCaaS #Intergration #CX #Scalability #CloudBasedContactCenter #RemoteWorkers #MobileWorkers