Over the holiday period, customers are likely to contact your agents for any number of reasons. Maybe they’re having trouble processing payment, perhaps they are unsure about delivery options, or they could have questions regarding a certain product. It is essential they aren’t stuck in a queue waiting for these questions to be answered or left frustrated by having to repeat information they have already shared with your support team. 𝐁𝐮𝐭 𝐟𝐞𝐚𝐫 𝐧𝐨𝐭, 𝐦𝐚𝐱𝐢𝐦𝐢𝐬𝐞 𝐲𝐨𝐮𝐫 𝐚𝐠𝐞𝐧𝐭 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐰𝐢𝐭𝐡 𝐀𝐧𝐲𝐰𝐡𝐞𝐫𝐞𝟑𝟔𝟓. Our conversational AI, intelligent routing, and cutting-edge analytics will streamline the customer journey - from initial engagement to a satisfactory resolution and, ultimately, conversion. Schedule a demo today for more information: https://lnkd.in/edxG48Kn
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AI Voice Agents 🚀 A breakout category is transforming how businesses engage with customers. According to a recent Gartner survey, 85% of customer service leaders plan to explore or pilot conversational generative AI solutions by 2025. From recruitment to customer service, surveys, sales, and beyond, automated voice agents are a game-changer. ✅ Efficient ✅ Scalable ✅ Reliable If you haven’t considered integrating AI voice agents into your workflows yet, now is the time. A reliable voice agent isn’t just an option; it’s a competitive advantage.
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Good data must underpin any AI strategy, particularly if the goal is to drive personalised customer journeys. Learn more about how you can harness data to drive profitable growth!
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In a recent tweet, the founder of Native highlighted a common challenge: businesses are quick to outsource customer service, often relying on AI to reduce costs. This tweet really struck a chord with me, as I often find myself discussing the same challenge with top retail companies—how can we provide personalized service at scale without losing the human touch? Many businesses look at AI as a solution for reducing ticket volumes and cutting costs, but in doing so, they risk sacrificing long-term customer loyalty. The real opportunity lies not in deflection but in leveraging AI to enhance personalized service at scale. AI is a powerful tool that, when used mindfully, can help agents focus on high-value interactions and build deeper customer relationships. At Gladly, we’re shifting this narrative by putting the customer at the center of every interaction. We create a single, lifelong conversation that brings together all the context—not just about the customer, but also about the brand’s voice and values. This unified approach powers AI to deliver truly personalized service at scale, ensuring that every touchpoint feels personal, consistent, and aligned with the brand. The result? Increased loyalty, retention, and efficiency. Learn more about how Gladly balances AI and human touch: https://lnkd.in/gMcZxBae
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🎙️ AI isn't just keeping up — it's leaving old-school software in the dust. 💨 Catch Alex Levin on Ep. 574 of The Paul Higgins Show where they unpack: 💡 How AI is transforming contact centers from cost centers to revenue machines. 📞 Why voice (AI or human) still rules for making real connections. 🤖 How AI agents deliver personalization + profits. Ready for a smarter, more seamless approach to customer engagement? 🎧 Listen now! https://lnkd.in/gqPxTqsT
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