Arbonne’s Post

Skills To Look 4 When Hiring for Customer Support Specialist 1. Emotional Intelligence 2. Good Communication 3. Resourcefulness 4. Passion

New #Indigenous Job Alert: Operations Supervisor – French Bilingual Auto Find this #job and more on Canada's strongest #Aboriginal Job Board https://lnkd.in/gXhurZfK Position Summary:This French-fluent position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties. Overall Responsibilities:Oversee and supervise a team of agents.Attend required training session for new information and training updates.Acquire and transfer to the team the knowledge of all tools and associated workflow processesAssist in developing and streamlining proceduresCoach, motivate, reward, counsel and assist with disciplinary actions as necessaryProvide quality service to both internal and external customers – on and off-line.Assist agents with customer interaction on situations requiring special handling – take customer calls.Ensure open flow of communication between agents, supervisors and management.Ensure uniform understanding and adherence to policies, procedures and company programs.Supervise and monitor agent attendance, performance and productivityPrepare and ensure accuracy of reports.Ensure agents are continuously kept abreast of operational changes.Conduct employee briefings and meetings.Assure service level standards are met.Monitor system performance and initiate actions to correct system problems.Conduct agent observation and provide feedback.Assist in the development and tracking of employee incentive programs.Ensure completion of departmental duties/task in the absence of subordinates/co-workers.Perform other duties as assigned. Job Requirements: Knowledge, Skills and Abilities:MUST BE FLUENT IN FRENCHAn assertive, well-organized self-starter with demonstrated sales experience Management experience in customer service (or sales or on-line retail where relevant) desirableA proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skillsAbility Redirect and coach for improvement, and gauge user ability and modify delivery accordinglyDemonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate behaviors that support high quality standardsRecognize trends and escalate information as appropriateProblem solving skills; linear and troubleshootingDemonstrate a strong customer service orientation and take responsibility to follow up with customers to en

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, Canada,  USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gmWCh7ew #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

As a Customer Relations Officer, building meaningful connections with clients is my top priority. Listening attentively to their needs, empathizing with their concerns, and delivering personalized solutions that exceed expectations are the key elements that drive me. Every interaction is a chance to make a positive impact and foster long-lasting relationships built on trust and reliability. Together with my role as an IT Technical Support Officer, I strongly believe that exceptional service is the cornerstone of success. I am committed to going above and beyond to support our clients, empower our team, and contribute to the growth and prosperity of our organization. With passion, perseverance, and a customer-centric mindset, I am dedicated to making a difference every step of the way. #CustomerRelations #ITSupport #ExceptionalService #CustomerCentricMindset

Customer Service Representative - Portuguese/Spanish Speaker Responsibilities 1. Customer Experience: Provide prompt and courteous assistance to customers via various channels including phone, email, and live chat. 2. Address customer inquiries, concerns, and requests in a timely and professional manner. Guide customers through the product, troubleshooting and issue resolution. 3.Product Knowledge: Gain a deep understanding of company products, services, and policies. Stay update on features, updates, and changes to provide accurate information to both customers and internal teams. Requirements 1. Fluent in Portuguese/Spanish - Mandatory 2.Strong organizational and communication skills. 3. Results driven and will work through every avenue to achieve your objectives. Process driven and constantly looking at new ways to improve how things are done. 4. Strong English Communication: Proficient in articulate and professional English communication, both written and verbal. 5. Attention to Detail: Meticulous in ensuring precision and accuracy in all tasks. DM for application I am not an hiring person or an associate.

"Exciting News! I'm thrilled to announce that I'm now available for hire as a Virtual Assistant, specializing in: Customer Service Protocol Services Logistics Coordination Protocol Management With 5 years of experience in providing top-notch support, I'm confident in my ability to deliver exceptional results and exceed expectations. My expertise includes: - Handling customer inquiries and concerns via phone, email, and chat - Providing personalized solutions and ensuring customer satisfaction - Developing and implementing effective customer service protocols - Collaborating with teams to achieve business objectives - Coordinating logistics, including scheduling, shipping, and tracking - Managing protocols for events, travel, and meetings - Ensuring attention to detail and seamless execution If you're looking for a dedicated and results-driven Virtual Assistant to elevate your customer service, logistics, and protocol management, let's connect! I'm ready to bring my skills and passion to your team. Feel free to reach out to me directly or comment below to learn more about my services. #VirtualAssistant #CustomerService #Logistics #ProtocolManagement #RemoteWork #NewChapter"

Managing irate customers can be very challenging but it’s a necessity as no successful business would want to loose even a single customer . Hello! My name is Mabel and i am a customer support specialist with 5 years of experience, a professional Administrative Virtual Assistant and i offer a professional service in email,chat and call support. #virtualassistant #chatsupport #emailsupport #customercare #customerfeedback #administrativeassistant

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, Canada,  USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gtuMkJ-e #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

Who are your company's front-line soldiers???🤔🤔 A customer support virtual assistant (VA) is a vital part of any remote team. 💯 They're the front line of communication with customers, and their job is to provide top-notch support and service. What can a Customer support VA do for your organization?? ✴️ Customer support VAs are highly organized and efficient. They keep track of customer information and complaints and respond promptly. ✴️ They possess Emotional intelligence. They ensure to understand the customer's perspective and empathize with their problems. ✴️ Their Problem-solving skills are top-notch, figuring out solutions to customer issues and explaining them clearly and professionally. ✴️ They are also great communicators, giving customers a great experience and a desire to return. As a Customer support VA, Sarah Omoruku is always friendly, empathetic, and helpful. Realising that I am the face of the company, I make sure to leave customers feeling happy and satisfied. Let's discuss how I can strengthen your front-line defense, as your Customer Support VA. #customersupport #virtualassistance #Executiveassistance

Brand awareness with Oby Day 2. Have you ever been in a situation where your business faced significant delays in order processing or customer response time which led to customer dissatisfaction? The root cause of these was the absence of dedicated Customer support and administrative assistants. Hire a virtual assistant who specializes in customer success and see how your business will improve in; ⏹Customer response time ⏹Maintaining Customer satisfaction ⏹Increase in customer retention ⏹Streamlined admin tasks will free up the owner's time to focus on strategic activities and growth outcomes. *********************************************** I’m a dedicated virtual assistant who can help with customer support, send an email or DM let's get started. #virtualassistant #Customersupport #customerservice #customersuccess #brandawarenesswithoby Obioma Ihionu-Obiasogu #ceo #executives