Ascenda’s Post

Happy New Year! 🎊 Let’s start 2024 off strong and elevate your customer’s experience with your brand through personalized rewards and recognition programs! Everyone is looking to start fresh in the new year and this is the perfect way to show customers that your brand is just what they need. Learn more about Brandmovers and how our platform can help strengthen customer loyalty and boost your customer recognition.

Did you know over 90% of businesses tap into customer loyalty programs to connect deeper with their audience? 🤝 Dive into our latest blog, showcasing 15 standout loyalty program examples, perfect for refining your current strategy or inspiring your next initiative. https://bit.ly/45ezj00

Overwhelmed by the constant calls and emails about points allocation? ☎ It's time to take a breather—Captain Chillbert is here with the perfect solution! 🦸 In the third episode of our Fast Forward Loyalty comic book, discover how partnering with an AI-first loyalty vendor like Capillary can make points allocation and redemption effortless. ✨ Swipe along to see how we turn point management and customer support into a piece of cake by offering a 360-degree view of customer interactions. 💪 Watch the video below to learn how Capillary simplifies loyalty programs for businesses 📊✨ https://lnkd.in/g2zgwdZb

Wondering why some customers stick around and others don't? 🤔 📅 On March 28th I'll be joining a live webinar with Steph (SJ) Carcamo, Heather DuBois, Francesca DeCastris, Darin Lynch, and Troy Petrunoff to talk about "CRO meets CLV Strategies". It's about mixing two ideas: keeping customers happy over time (CLV) and making buying from us easy (CRO). We'll get into: ▪ Real stories of brands doing great with customer loyalty ▪ Great ideas for rewarding customers ▪ Simple changes to make shipping better ▪ How to learn what your customers like and use that info ▪ Making your website better for people who visit more than once ▪ Testing different ways to make shopping with you better ▪ Finding patterns in how people shop on your site If you're interested in making your customers happier and more likely to come back, this talk is for you. No fluff, just straight talk on what works. Book your spot: https://bit.ly/437Rx3a

🚨Upcoming webinar: "CRO meets CLV Strategies for Top Customer Groups" You don't want to miss this because it dives into how blending CLV (Customer Lifetime Value) with CRO (Conversion Rate Optimization) creates an unbeatable shopping experience. Why? Because CLV emphasizes the importance of keeping existing customers happy and loyal, while CRO ensures the buying process is as smooth as possible. When these two come together, you're looking at a data-driven approach that not only attracts customers but keeps them coming back. 🗓️ Thu 28 March, 11am CST / 12pm EST 👥 David Dokes 🐻❄️ from Polar Analytics, Justuno, LoyaltyLion, ShipBob, DotDigital, Irish Titan, and Every Man Jack. Get your spot: https://bit.ly/437Rx3a

As we wrap up 2023 and step into 2024, here's a glimpse back ⏪ at our top moments from 2023 🗓 Find out in detail from our '2023 rewind' #blog about ✅ Key Product Updates ✅ Awards & Recognitions ✅ Customer Training ✅ Presence at Events ✅ Key Usage Statistics ...and much more. Read it here 👉 https://zoho.to/bE1

How have your expectations for service quality changed ? 🤔 If they’ve risen—meaning you want faster responses, to not have to repeat yourself, or wait on hold for an hour—you’ve probably been influenced by “The Amazon effect”. Amazon changed the customer service game. Their ubiquitous speedy delivery, convenient returns, and overall service quality set a new standard. And now, businesses must adapt to stay competitive in the new game of customer service. Front’s platform helps thousands of customers design and deliver better customer experiences that exceed customer expectations.  On average, Front users achieve NINE points above the industry average for customer satisfaction ratings. Today, we’re celebrating 100 Customer Service Game Changers who take it even further, setting a new bar for customer service. You can read more about their achievements here at the link below 👇

Are You Wondering Why Your Loyalty Program Isn't Delivering Results ❓ ❗ 🤔 Discover How Next-Gen Loyalty Programs Can Change the Game. 📈 🌐 Learn More on Our Blog! https://lnkd.in/dnvTUeEz

On this episode of Driving Insights we challenge Hours Per RO as the key metric for service departments. Learn new ways to measure success, boost customer retention, and increase profits. 🔧💼📊 https://lnkd.in/eYyckAT2

So how DO you build relationships with your customers take them from a monthly to weekly guest? 🤔 🥪 Deric Rosenbaum, President of Groucho's Deli , talks about the technology he's using to enhance online ordering and personalized customer marketing on this episode of Fast Casual. Learn how he's building that customer obsession now: https://hubs.ly/Q02vrcNg0