Ascentient IT Support & Managed IT Services’ Post

Mastering call center compliance is crucial for business success and customer trust. Our blog explains what call center compliance is and why it matters, detailing specific laws and regulations you need to follow. Through it, you'll also discover key practices and technologies to ensure your call center stays compliant. Check our write-up at https://lnkd.in/g-dGfcV9. #OutsourcePhilippines #CallCenter #ContactCenter #CallCenterCompliance

Unexpected issues and crises are part and parcel of business. When issues arise, customer remediation comes into play and the first steps your business takes need to be tailored and effective. The latest insight from CRC Group explores the critical first steps of customer remediation. #customerremediation #customeradvocacy #compliance #asic https://lnkd.in/gHs74igm

Before starting Accend, we noticed one of the biggest pain points for compliance teams was maintaining healthy relationships with banking partners and regulators. A big reason behind that was how burdensome it is to create detailed regulatory reports. Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) demand significant time and are complicated by language and cultural challenges, which subsequently influence the clarity and level of detail in these reports. With Accend, we take that multi-hour process and condense it into minutes with automated due diligence reports 💪 if this sounds interesting for your team, drop me a message!

Our automated Due Diligence reports are a game-changer for Compliance teams. We've taken a process that typically consumes up to 2 hours and condensed it into minutes ⏰ Our system generates high-quality narrative Customer Due Diligence / Enhnanced Due Diligence reports in your required template, maintaining consistency and depth while freeing up valuable time. This isn't just about efficiency - it's about enabling your team to focus on strategic compliance work instead of drowning in paperwork.

🔍 Optimising Remediation Excellence: A Deep Dive 🔍 In today's fast-paced financial landscape, enhancing internal capabilities is key to effective customer remediation. Our latest article explores practical steps AFSL’s can take to develop skilled, focused remediation practitioners. Discover how strategic training and prioritisation can pave the way for improved customer satisfaction and operational excellence. 🚀 Read on to learn more! 🚀 https://lnkd.in/ghTG5GWf #Remediation #FinancialServices #OperationalExcellence #Compliance

🔍 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐲𝐢𝐧𝐠 𝐏𝐫𝐨𝐛𝐥𝐞𝐦𝐬, 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬: 𝐀 𝐋𝐞𝐬𝐬𝐨𝐧 𝐋𝐞𝐚𝐫𝐧𝐞𝐝 Reflecting on a recent incident that unfolded in our daily operations, I wanted to share a valuable learning experience. Amidst our usual routines, a client request shed light on a crucial issue regarding notifications to Adjusters and End customers on claims statuses... To our surprise, we discovered that approximately 50 customers had not received these critical notifications, leading to significant escalations. Our root cause analysis pinpointed a team oversight in activating the necessary notification alerts—a seemingly small error with far-reaching consequences. While the issue appeared straightforward, its implications were profound, potentially causing delays in claims processing, settlements, and ultimately, customer satisfaction. In response, we swiftly implemented a 100% quality check the following day, ensuring prompt actions on all pending cases. Furthermore, we introduced automation to provide daily data insights on any failures related to notification alerts. Have you encountered similar challenges in your professional journey? I'd love to hear about your experiences and insights. Let's learn from each other's experiences and continue striving for operational excellence together. #𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐢𝐧𝐠 #𝐑𝐨𝐨𝐭𝐂𝐚𝐮𝐬𝐞𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 #𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 #𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 #𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 #𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ----------------------------------------------------------------- DM | Follow Giribabu Kasoju for more content. Let's keep sharing our experiences and knowledge and contribute more for our success Thank You. --------------------------------------------------------------------

In the digital age, mishandling customer complaints can damage your reputation and result in hefty fines. Discover how a comprehensive complaint management solution can help you deliver swift resolutions and ensure #Compliance: https://brnw.ch/21wKVdX #CustomerService #Software

Call recording provides valuable insights for training and quality assurance, enhancing customer service. #CallRecording #QualityAssurance #CustomerService #TrainingTool #BusinessInsights #Compliance #RecordKeeping #ServiceImprovement #CustomerEngagement #BusinessIntelligence

Compliance concerns? Training gaps? Not sure if you would pass a customer audit? Our Training Subscription Pipeline and our Digital Forms Library are your solutions. Jump on the ONE Team and be confident that your bases are covered.  #ONEteam #digitaltraining #digitalforms #onelessthingtoworryabout

🌟 Elevate Your Contact Center Excellence: Navigating Customer Vulnerabilities 🚀 In a landscape governed by stringent regulations, addressing customer vulnerabilities is not just crucial—it's the cornerstone of contact center success. Successful interactions boost loyalty, while mishandling them risks non-compliance, customer distress, and business loss. 🔍 How to Use This Template: Embark on a journey to enhance your customer interactions by exploring our guidelines for scoring interactions involving customer vulnerability. This scoring method is designed to provide deep insights, empowering your agents to understand nuances, identify strengths, and guide continuous improvement. 🚀 Ready to Fortify Your Customer Interactions? 📥 Download our exclusive Vulnerability Detection Scorecard to empower your agents in successfully navigating critical moments. Drive continuous improvements, foster lasting customer relationships, and elevate your service standards. Act now for compliance assurance! https://lnkd.in/e6Pfh9ig #CustomerExperience #ContactCenter #Compliance #QualityAssurance #Gambling