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MSPs, if it’s your first foray into hiring a remote dispatcher for your MSP (a.k.a service desk coordinator), we are sure you have a few questions about how that works. You might be wondering things like: -What exactly are the tasks of an MSP dispatcher? -Can they handle low-level support tickets, or should they just stick to coordinating the flow of the help desk? -Can a remote dispatcher living abroad work an MSP’s regular business hours in Western time zones? -Should a dispatcher have some technical knowledge? We are here to answer these and any other questions you might have about hiring a dispatcher and improving your MSP Helpdesk Read all about it below and reach out to us for any assistance! 🤗 #msp #msps #managedservices #managedserviceprovider #managedservicesprovider #managedservicesprovider #helpdesk #servicedesk #mspstaffing #mspstaff #MSPdispatcher https://lnkd.in/g-SDgpKH

Boost customer service with a remote customer service representative. Staff Domain will help you find the right talent for your needs. Get excellent customer service support, without the high costs of hiring in-house staff. #offshoring #virtualstaff #outsourcing #hiringph #globaltalent #businessgrowth #workforcesolutions

🌟 Hot Job Alert! 🌟 As your trusted job board, Remote Resolve brings you an enticing opportunity for a Customer Service Rep role, fully remote and based in the United States! 🇺🇸 This dynamic position entails: - Superior customer service delivery working from the comfort of your home. - Tackling client inquiries and offering relevant product information. 📞 - Professionally resolving customer complaints. 👥 - Processing orders, returns, and managing exchanges. 📦 - Maintaining valid customer records. 💼 - Team collaboration for enhanced customer satisfaction. 🚀 Your excellent communication skills will certainly allow you to shine in this role! 💡 Remember, we are not hiring. We simply bring exceptional possibilities to your fingertips! 😉 So, are you ready to take that leap of faith into the remote work universe? Let us know in the comments below. 👇 Spread the word by liking, sharing, and commenting. This helps us reach more people like you who are eager to embrace remote work opportunities. Your simple gesture could potentially help someone land their dream job! 🌐 Apply Now: https://lnkd.in/gqGMRtMr #remoteresolve #job #CustomerService #RemoteWork #CommunicationSkills #UnitedStates

We recruited almost 25 remote Customer Support agents in the last 3 months, and people still say hiring remote employees is difficult 😕 Just a few months after launching ClientMind, we’ve already brought on board 25 remote Customer Support agents. And yes, while some might say hiring remotely is a challenge, our journey tells a different story 💬 It all started with an idea, inspired by over seven years of experience in the online marketplaces industry. I knew the key 🔑 to growth wasn’t just in meeting demand, but in providing quality—matching it with exceptional customer service that could scale with our clients’ needs. So, we chose Suriname as our base because it’s full of talented people who speak Dutch and have experience with working for international companies such as Nederlandse Spoorwegen, bonprix and Blokker to name a few. 🔎 We didn’t just hire people; we looked for the very best. Everyone we picked had to pass tough tests on their soft skills and language abilities because we wanted our team not just to be capable, but to be a perfect fit. And we’re not stopping there, we’re planning to build a physical office in Suriname in the coming months 🥂 📊 We’re not just filling positions; we’re creating opportunities for Surinamese professionals to shine on an international stage, bringing their expertise to global businesses while contributing locally. 𝗡𝗲𝗲𝗱 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝗿𝗲𝗺𝗼𝘁𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗴𝗲𝗻𝘁 𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝘁𝗲𝗮𝗺 𝘁𝗼 𝗯𝗼𝗼𝘀𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝘀 𝘄𝗲 𝗵𝗲𝗮𝗱 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝗹𝗮𝘀𝘁 𝘁𝘄𝗼 𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝘀 𝗼𝗳 𝘁𝗵𝗲 𝘆𝗲𝗮𝗿? 𝗟𝗲𝘁’𝘀 𝗰𝗵𝗮𝘁. 📩 Dive into my DMs and let’s start a pilot. With a money-back 💸 guarantee if you’re not satisfied, what’s there to lose?

We recruited almost 25 remote Customer Support agents in the last 3 months, and people still say hiring remote employees is difficult 😕 Just a few months after launching ClientMind, we’ve already brought on board 25 remote Customer Support agents. And yes, while some might say hiring remotely is a challenge, our journey tells a different story 💬 It all started with an idea, inspired by over seven years of experience in the online marketplaces industry. I knew the key 🔑 to growth wasn’t just in meeting demand, but in providing quality—matching it with exceptional customer service that could scale with our clients’ needs. So, we chose Suriname as our base because it’s full of talented people who speak Dutch and have experience with working for international companies such as Nederlandse Spoorwegen, bonprix and Blokker to name a few. 🔎 We didn’t just hire people; we looked for the very best. Everyone we picked had to pass tough tests on their soft skills and language abilities because we wanted our team not just to be capable, but to be a perfect fit. And we’re not stopping there, we’re planning to build a physical office in Suriname in the coming months 🥂 📊 We’re not just filling positions; we’re creating opportunities for Surinamese professionals to shine on an international stage, bringing their expertise to global businesses while contributing locally. 𝗡𝗲𝗲𝗱 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝗿𝗲𝗺𝗼𝘁𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗴𝗲𝗻𝘁 𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝘁𝗲𝗮𝗺 𝘁𝗼 𝗯𝗼𝗼𝘀𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝘀 𝘄𝗲 𝗵𝗲𝗮𝗱 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝗹𝗮𝘀𝘁 𝘁𝘄𝗼 𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝘀 𝗼𝗳 𝘁𝗵𝗲 𝘆𝗲𝗮𝗿? 𝗟𝗲𝘁’𝘀 𝗰𝗵𝗮𝘁. 📩 Dive into our DMs and let’s start a pilot. With a money-back 💸 guarantee if you’re not satisfied, what’s there to lose?

There are many advantages to remote support, here are just a couple... Flexibility: Remote support can work from any location and at any time, which can be particularly beneficial if you need assistance outside of traditional office hours. Cost-Effective: Hiring remote admin support can be more cost-effective than hiring an in-office admin, as you save on expenses like office space and equipment, sickness pay and NI contributions. Access to a Wide Talent Pool: When hiring a remote admin, you’re not limited to candidates in your local area. This means you can find the best person for the job, regardless of their location. Increased Productivity: Remote admin support often reports higher levels of productivity as they can work in an environment that suits them, without the distractions of a traditional office setting. Business Continuity: In situations where it’s not possible to work from the office (such as during a pandemic), having remote admin support ensures that your business operations can continue without interruption. There are many more, so if you would like to discuss in more detail, get in contact. #business #adminsupport #administrativeassistant #businessadministration Simon - 07554243006 simon@remotesupportservices.co.uk https://lnkd.in/es4Zn87f

Why use remote admin support ? Here are a few reasons why. Remote admin support can be efficient for several reasons: Flexibility: Remote admin support allows for flexible working arrangements. They can work from anywhere, which means they can accommodate different time zones, work hours, and schedules, making them more accessible to clients regardless of their location. Cost-effectiveness: Employing remote admin support can be more cost-effective compared to hiring an in-house support. Companies can save on overhead costs such as office space, utilities, equipment, and benefits. Access to National/Global Talent: Remote admin support opens up access to a much wider talent pool. Companies can hire admin support with specific skills and expertise without being limited by geographical boundaries. This allows them to find the best fit for their needs. Reduced Commute Time: Your remote admin support doesn't have to commute to an office, saving time and reducing stress associated with travel. This means they can dedicate more time to their tasks and be more productive. Focus on Core Tasks: By delegating administrative and routine tasks, individuals and businesses can focus their time and energy on more important and strategic activities, increasing overall productivity and efficiency. Scalability: Remote admin support can easily scale up or down based on the needs of the client. Whether it's handling a temporary increase in workload or adjusting to changing business requirements, remote admin support can offer flexibility to adapt accordingly. Overall, remote admin support offers numerous benefits in terms of efficiency, cost-effectiveness, flexibility, and access to a diverse talent pool, making it an attractive option for individuals and businesses alike. Remote Support Services can offer you all of the above and more. #admin #remotePA #businesssupport #adminsupport Get in touch at simon@remotesupportservices.co.uk https://lnkd.in/eaVGgfEV or message me on here 😁

With the extensive availability of internet services globally and significant growth in affordable personal computers and laptops, many companies are hiring remote customer service professionals The post The Top 10 Remote Customer Service Job Websites That Hire appeared first on CXService360. https://lnkd.in/g3vccPzZ The Top 10 Remote Customer Service Job Websites That Hire

Are you making the shift to remote customer service? 🌟 Here are some key points to help ensure a successful transition: 1. Training and onboarding: Provide thorough training for your team to ensure they are equipped with the necessary skills and knowledge. 2. Technology and equipment: Invest in reliable technology and tools to support seamless remote operations. 3. Communication and collaboration: Foster open communication and collaboration among team members to maintain productivity and cohesion. 4. Customer satisfaction: Prioritize customer needs and ensure satisfaction through effective remote service delivery. Embrace the change and set your team up for success in remote customer service! 💻📞 #CustomerService #RemoteWork #Training #Communication #jobsearch #careers #employment #jobposting #joboffer #jobalert #nowhiring #recruiting #hiring #jobopportunities #joboffer #jobsatisfaction #jobapplication #joboffercanada #customersuccess #customercare #customerservice #canadajoboffer #futureofwork

Helpdesk turnover is a significant challenge in the IT support industry, with an average service desk agent tenure of just 2.5 years and an annual turnover rate close to 40%. This high turnover has serious implications, as experienced agents take their knowledge and expertise with them, costing American companies approximately $12,000 to replace a single helpdesk agent. How to Improve Employee Retention in Your IT Help Desk Experienced, knowledgeable helpdesk agents are invaluable. They provide excellent service and mentor other agents, boosting performance and morale. However, turnover is inevitable, and whether it’s due to promotions or resignations, it leaves a gap that needs filling. Key Strategies to Combat Turnover: Hire for Emotional Intelligence (EQ): Prioritize candidates with strong interpersonal skills who are empathetic and good listeners. While technical skills can be taught, soft skills are harder to develop. Comprehensive Training Programs: Reduce stress and set agents up for success from day one with effective onboarding and ongoing development. Recognition and Empowerment: Acknowledge and empower agents to increase job satisfaction and reduce feelings of invisibility. Advanced Tools and Technology: Equip agents with the latest tools for various support channels to reduce monotony and enhance efficiency. Monitor Absenteeism: Address high absenteeism proactively as it often precedes turnover. Consider Outsourcing Your Help Desk: Outsourcing can reduce turnover, improve your bottom line, and increase operational efficiency. It allows your helpdesk service provider to absorb extra workload during upticks in internal turnover. Hybrid Model Options: Outsource Off-Hours: Handle support during evenings, nights, and weekends through outsourcing, while your internal team manages regular hours. Outsource Tier 1: Delegate simple, common tasks like password resets to external support, keeping more complex issues in-house. At 7N, we specialize in providing high-quality candidates ready to make a positive impact on your organization. We offer flexible staffing solutions tailored to your needs, ensuring you have the right people in place to drive down ticket wait times and boost user satisfaction. Let's discuss how we can support your helpdesk operations. #ITSupport #HelpDesk #EmployeeRetention #Outsourcing #CustomerService #TechSupport #7N